Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Feel free to share your suggestions and feedback for Minecraft here: msft.it/6019bpclP. ^FF
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For help with the Minecraft Marketplace, please check out our help site: msft.it/6013bpcYB. ^FF
This means that you're logging in with an account that doesn't have Minecraft. It may be that you have a Microsoft account associated with the email you previously used on your Mojang account, or a new Microsoft account may have been created by you during the migration. ^FF
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For assistance with Demo Mode, please check out: msft.it/6018bpcdp for help. ^FF
Please complete our request form at msft.it/6010bpcd8 so that one of our technical specialists can look further into this issue for you. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6018bpcbO. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019bpcbP ^FF
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Do you know if they received a ticket number after submitting their support request? It should be a 7-digit # (i.e. 3456789). If they didn't receive this, then they may need to contact us again. Make sure that they use an email that they can access when filling out the form! ^FF
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The Minecraft Support agent has the final say in this matter, however, you are definitely welcome to reach out to us again in a new support request if you're able to locate more information about your Minecraft account: msft.it/6015bpcHU. ^FF
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6011bpc8b. ^FF
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For help with Realms, check out: msft.it/6012bpixA for troubleshooting options. ^FF
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If you did not receive a ticket number from us, then we may not have received your request. Please make sure that you provide us with an email that you can currently access so our response will make it back to you: msft.it/6019bpiaf. ^FF
To keep your information secure, please complete our request form at msft.it/6014bpitm so we can safely assist with your question! ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6013bpitH. ^FF
Please complete our request form at msft.it/6014bpiSM so that one of our realms specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6011bpiqB. ^FF
For technical issues experienced with Minecraft Dungeons, check out msft.it/6011bpiUD for troubleshooting options. ^FF
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Go ahead and contact us at msft.it/6013bp3FP so our Realms team can look into this for you! Be sure to include the transaction ID to help them locate the charge. ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6016bp39j ^NS
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