Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at msft.it/6010bOtm8 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
That wouldn't be the ticket number! The ticket number should be in the email in which you sent the ticket with. ^TK
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Glad to hear it resolved the issue! If it does pop up again make sure to reach out to us and we'll do our best to assist you. ^TK
If you've already tried the steps listed, then go ahead and contact us at msft.it/6014bOUag so we can offer some further troubleshooting steps! ^NS
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Oh no, I'm sorry to hear that! We don't have any specific estimates for response times, but an agent will get back to you just as soon as possible. If you have the ticket number though, we can at least double check to make sure it's in the queue! ^NS
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What error are you seeing when trying to login to your Realm? I'll work to assist you from there. ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6014bOUgi. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6015bOUgc ^TK
Please send us an email at msft.it/6017bOUeL and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Please send us an email at msft.it/6011bOUbz and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6014bOURk and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6018bOU3u and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Thank you for bringing that ticket number over! We have received it so please be patient as we work towards your ticket :) ^TK
Unfortunately Minecraft Support doesn't have access to Xbox's account systems, so we can't make those changes. However, we do have an article with a ton of information on this, so please do check this out and see if you can find your solution here! msft.it/6012bOoDk ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the migration; including the email that was previously on your Mojang account, and emails with non-Microsoft domains (Gmail, Yahoo, etc.) ^NS
Please feel free to submit any suggestions at msft.it/6011bOWSR! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6012bOWSr ^NS
Thanks for the extra info! These sound similar to some reported bugs. Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011bOWUh ^NS
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This particular "something went wrong" error is often related to connection issues. First, try a router or modem power cycle: unplug the power cord attached to your modem, and plug it in again after 30 seconds. (Make sure no one is doing anything important online first!) ^NS
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Thanks for grabbing me that information! We have a marketplace team in place that can assist you with this and take a look at the content you purchased on your account. Submit a ticket here: msft.it/6017bOl7W ^TK
Please delete this tweet as it has information that can compromise your account. Second, if you submitted a ticket there will be a ticket number that is sent to your email. ^TK
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If you have security questions, you can change your email at msft.it/6015bOgV9. If you don't remember your security questions or don't have them, please send us an email at msft.it/6016bOgVi so we can assist! ^NS
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