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Redmond, WA
Joined January 2013
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Wouldn't be a bad idea! You should provide the suggestions for devs to see: msft.it/6013buHlX ^TK
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Sorry to hear you're running into issues with your launcher! Can you give me a bit more insight into what's taking place? ^TK
Apologies for any confusion! To clarify, we can't assist with this on Twitter for privacy reasons. If you submit a ticket at msft.it/6018buDVu as mentioned, one of our agents can work with you securely. ^NS
That's great to hear! There isn't really a way to cancel the ticket, but you can reply to the email you received to let us know you resolved the issue. That way the agent who gets the ticket will know right away :) ^NS
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Go ahead and contact us at msft.it/6010buDKe then, and we can take a closer look at your account. ^NS
When did you buy the game? If you bought it after Dec 1, 2020, then you started out with a Microsoft account and don't need to migrate! You may also want to try logging in with any other emails you might have used in case the game was purchased on a different account. ^NS
It sounds like there might be some connection issues that are preventing you from logging in. As a first step, please check our FAQs for connection troubleshooting: msft.it/6016bu8eK ^NS
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For reports of this nature, we will need you to please file a ticket. msft.it/6011bu8Pt ^NS
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Unfortunately we can't see the emails on Microsoft accounts. Please try logging in with any other accounts you used for the migration; including the email that was previously on your Mojang account, and emails with non-Microsoft domains (Gmail, Yahoo, etc.) ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other emails you may have used! If you have not migrated, make sure to log in using the "Mojang Login" option. ^NS
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Please feel free to submit any suggestions at msft.it/6012buB4a! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6013buB4x ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6016buBoO for Java, or msft.it/6017buBoP for Bedrock. ^NS
That's definitely odd! I'm able to open the game, so it doesn't seem there is currently an outage. Can you please try again now? If you're still not able to access the game, please check our FAQs for connection troubleshooting: msft.it/6010buBmq ^NS
For help with Realms, check out: msft.it/6015bPeec for troubleshooting options. ^FF
Please complete our request form at msft.it/6011bPej1 so that one of our billing specialists can look further into this issue for you. Remember to attach your gift card number/code as well. ^FF
If you've already contacted our Support team, then please provide us with your ticket number so that we can check in on the status of your request for you and provide any clarification needed! ^FF
Check that your game is updated and make sure you're connected to Wi-Fi. Also, see if you can log in on a different device. If the issues persist, please contact msft.it/6012bPekk as they can assist you further with your Microsoft account. ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6018bPepy or msft.it/6019bPepJ. ^FF
Please complete our request form at msft.it/6010bPeMw so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID if you have it and your account name/Gamertag. ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6017bPeGc. ^FF