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Redmond, WA
Joined January 2013
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Have you done any basic troubleshooting as of yet and if so what Have you tried to get them to download? ^TK
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If you didn't receive an email after submitting the ticket that means it likely didn't go through. There should be an email sent to you as soon as you submit the ticket. Make sure you submit the ticket from the email you have access to.^TK
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That is indeed the correct version that you want to download: msft.it/6015b3Okb It is the Java Edition ^TK
Please send us an email at msft.it/6014b33Tp and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Do you happen to have a ticket number? I can check to make sure that they made it into the correct queue. ^TK
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Please send us an email at msft.it/6017b338R and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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All available info on game updates can be found at msft.it/6010b3MLY. ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6012b3Mxn. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013b3MxX ^TK
Are you getting any errors when trying to join your friends and who is the owner of the Realm? ^TK
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Please send us an email at msft.it/6018b3Mqq and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6017b3MgU and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6012b3MeK! ^TK
It's good to remember that there is a difference between what support does and what a developer does! Support does our best to try and alleviate issues you may be facing with basic troubleshooting and devs actually work with the game programming and bugs :) ^TK
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Please send us an email at msft.it/6018b3Mz2 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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All available info on game updates can be found at msft.it/6016b3z76. ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6010b3zfr. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011b3zfT ^TK
Please send us an email at msft.it/6014b3z2a and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK