Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at msft.it/6013bzpKc and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please visit our bug report site to see if the problem has already been reported: msft.it/6018bzTLq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019bzTLS ^TK
To keep your information secure, please complete our request form at msft.it/6011bzrs3 so we can quickly and safely assist with your question! ^TK
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Please send us an email at msft.it/6011bzrUT and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Glad it started working for you! If the issue should start back up I would upload a backup to see if it eliminates the issues ^TK
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If you're having issues with your Microsoft account please contact Xbox Support for assistance. : msft.it/6011bzRad ^TK
Glad that you were able to find a fix! If you do run into issues in the future make sure to keep that ticket URL handy. ^TK
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To keep your information secure, please complete our request form at msft.it/6011bzRg5 so we can quickly and safely assist with your question! ^TK
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We are a little backed up at the moment, however, if you have the ticket number I'll make sure the ticket has made it into the queue. ^TK
Please send us an email at msft.it/6017bzRu7 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Have you tried any basic troubleshooting steps to see if it makes the freezing stop? I'm not currently having any issues on my Switch is why I ask. ^TK
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To keep your information secure, please complete our request form at msft.it/6015bzuyR so we can quickly and safely assist with your question! ^TK
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6014bzPM0! ^TK
Sounds like you may have a corrupt file at play if it's not letting you play offline! Let's start by uninstalling, checking your firewall/antivirus for exceptions, and then reinstalling. Let me know if that doesn't work! ^TK
Do you happen to have a ticket handy? That will allow me to review what's going on and why you have not received an answer. ^TK
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Let's try a couple of different things! First, are you playing on WiFi or Hardwire? Also, check your firewall/antivirus to see if it has given exceptions, and then try re-downloading. ^TK
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To keep your information secure, please complete our request form at msft.it/6016bz3FK so we can quickly and safely assist with your question! ^TK
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Great suggestion that you could add here: msft.it/6013bz3tS ^TK