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Redmond, WA
Joined January 2013
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This is a new one to me! Do you happen to have the ticket number so that I can take a look into this matter? ^TK
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Go ahead and contact us at msft.it/6014bKVwa then, and we'll take a closer look! ^NS
If you don't migrate your Mojang account, eventually you won't be able to play on that account anymore. In this case, I would recommend creating a new Microsoft account so you can keep your Mojang account as well! Check out this article for more info msft.it/6017bKVZ9 ^NS
Please see this article for steps on allowing multiplayer & Realms access after migrating! msft.it/6014bKpC2 ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6015bKp05 ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6011bKTlU ^NS
Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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We definitely recommend checking for connection issues first. If you're still having trouble, please reach out to Google Support to see if they have any additional steps for you. ^NS
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I'm afraid I don't quite understand what issue you're having. Can you give us a bit more information so we can help out? ^NS
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The Summer 2022 promotion isn't live yet! We can't comment on upcoming promotions, so keep an eye on our official Minecraft social channels for announcements and check out our FAQ: msft.it/6014bKT8E ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
We're not able to comment on any updates or upcoming features that are not publically known at this time. All available info on game updates can be found at msft.it/6016bKr2w. ^NS
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Please try starting the migration process over from a different browser. We've found that Chrome typically works well, so give that a shot first! ^NS
Please send us an email at msft.it/6012bJA02 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6010bJAQ2 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6010bJAtQ! ^TK