Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
Please send us an email at msft.it/6018bHz5u and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Please send us an email at msft.it/6013bHzuB and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Please send us an email at msft.it/6015bHK5b and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^TK
We're gonna need to take a closer look at this! To keep your information secure, please complete our request form at msft.it/6019bHKPD so we can quickly and safely assist with your question! ^TK
Did you migrate your account by any chance? If so, are you making sure that you're logging in with the Microsoft Login. ^Tk
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Sorry about that! If you're having issues make sure to reach out and let them know that you would like to talk to a real agent. We'll work to assist you from there. ^TK
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In this case, you're going to need to reach out to Xbox/Microsoft Support for assistance in this matter: msft.it/6015bHJ0x ^TK
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Please visit our bug report site to see if the problem has already been reported: msft.it/6010bHJdo. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6011bHJdU ^TK
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More than happy to assist you! Please send us an email at msft.it/6014bHJna and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Thanks for grabbing that for me! In this case, I want to start you off with some basic troubleshooting steps: ://help.minecraft.net/hc/en-us/articles/360055710592-Minecraft-Realms-and-Multiplayer-Troubleshooting ^Tk
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Please contact us at msft.it/6014bHDka and include your transaction ID. We'll be happy to look into that and see what options we have! ^NS
If you have security questions, you can change your email at msft.it/6017bHDpx. If you don't remember your security questions or don't have them, please send us an email at msft.it/6018bHDpI so we can assist! ^NS
Although migration is a big change, it is intended to benefit players with new features such as increased account security. Nothing will change about the game except how you log in! However, migration is mandatory. Check out our FAQ for more info msft.it/6012bHDTQ ^NS
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Do you have an older account? If you got the game before 2012, you may have a Legacy account, which need to log in a bit differently. Please try logging in with your username and password (instead of your email) and see if that works! ^NS
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Different consoles will have their own set of achievements. If you log in to msft.it/6011bH8vX and go to Xbox profile > Achievements, you can click "Minecraft for Windows" to see all the achievements from that version of the game! ^NS
Please contact us at msft.it/6010bH8Oa so we can look into this for you. Be sure to include your transaction ID and username / gamertag. ^NS
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