Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hey there, it looks like I was able to locate your support request in our system. Please hang tight while one of our agents looks into this for you, and they will reply as soon as possible. We definitely appreciate your patience while we work through our backlog of requests! ^FF
Once a Microsoft account has been linked to a PlayStation Network account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account. ^TK
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For help with the Minecraft Marketplace, please check out our help site: msft.it/6011bGtRx. ^FF
Please complete our request form at msft.it/6017bGtP7 so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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Please complete our request form at msft.it/6018bGtPp so that one of our account specialists can look further into this issue for you. ^FF
We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
Please complete our request form at msft.it/6017bGtMN so that one of our billing specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please complete our request form at msft.it/6013bGtMz so that one of our technical specialists can look further into this issue for you. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015bGtD5. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016bGtDg ^FF
Unfortunately, once a Microsoft account has been linked to a PlayStation Network account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account. ^TK
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If you’ve switched devices, you can download Java Edition by visiting msft.it/6016bGDl8 and following the instructions for the version you prefer, and then logging in with either your Microsoft or Mojang account. ^FF
Please complete our request form at msft.it/6016bGDZG so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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Our account specialists will need to verify you before they can make any changes to an account. You're more than welcome to open another ticket with us if you're able to find more information regarding your account: msft.it/6018bGDkK. ^FF
Please complete our request form at msft.it/6010bGDTg so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
Microsoft accounts can only be used to link a single Mojang account. If you have multiple Mojang accounts, then you will need to migrate each one to a different, individual Microsoft account. ^FF
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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We can't comment on our upcoming Summer 2022 promo, but keep an eye on our official Minecraft social channels for announcements, and check out our FAQ for more info: msft.it/6017bGD3h. ^FF
Please complete our request form at msft.it/6016bGDM0 so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Unfortunately, Mojang doesn't store any info on individual worlds/skins. Those files only exist locally on your computer or device, so we are unable to recover lost Minecraft worlds. Check our FAQ msft.it/6011bGDzx for more info on managing your game data. ^FF