Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Only your Java Edition profile needs to be migrated--not your Bedrock profile. If you have just migrated your Java profile and aren't seeing Bedrock anymore, this likely means you migrated to a different account than the one that contains Bedrock. ^NS
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As a first step, please check our FAQ for connection troubleshooting: msft.it/6017b8dtP ^NS
Unfortunately, we are unable to offer support for mods like OptiFine. Mods are software that changes the way that Minecraft runs and are not created by Mojang. Because of this, it is not possible for us to know what is happening with the game when a mod is loaded. ^NS
Usually this means you're logged in with the wrong account. Please try logging in with any other emails you might have used to purchase Bedrock! ^NS
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Information on your transaction ID and where to locate it can be found here: msft.it/6019bBnSf. ^FF
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Please complete our request form at msft.it/6016bBnqw so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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You can still reach out to us even if you're unable to locate your transaction ID, just be prepared to answer some additional questions from the agent that answers you in order to verify your account. ^FF
For reports of this nature, we will need you to please file a ticket here: msft.it/6010bBn9j. ^FF
Please complete our request form at msft.it/6012bBne4 so that one of our marketplace specialists can look further into this issue for you. Remember to attach your account name/Gamertag. ^FF
Please complete our request form at msft.it/6014bBnbk so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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If you've already reached out to support, feel free to send us your ticket number, and we'd be happy to check in on the status of your request or clear up any points of confusion. ^FF
If you're not getting our automated emails, then please complete our request form at msft.it/6019bBnJN so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please complete our request form at msft.it/6016bBnJM so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6012bBnGO. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013bBnGP ^FF
Please complete our request form at msft.it/6013bBnE7 so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. For further assistance, please send us an email at msft.it/6011bBnEl and we will assist. ^FF
Please complete our request form at msft.it/6018bBn8A so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015bBn8Z. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016bBn8w ^FF
Please complete our request form at msft.it/6010bBn6O so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF