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Redmond, WA
Joined January 2013
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6017wA8fR ^NS
Thanks for replying back to that ticket! We often send out some general information as a first step, since that can solve the problem in many cases. Since you're still having the issue though, one of our agents will get back to you as soon as possible with next steps. ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6018wA80j ^NS
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Please send us an email at msft.it/6013wA8U1 and our Tech team can look into this for you. Remember to attach your Transaction ID and account name / Gamertag. ^NS
If you don't have the transaction ID, just fill out the rest of the form to the best of your ability. When an agent replies, they'll let you know if they need anything else. ^NS
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Have you submitted a ticket already? If so, feel free to send us your ticket number so we can look into that for you. ^NS
Please send us an email at msft.it/6013wAB9t and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
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Please double check that everyone has updated to the latest version of the game before trying multiplayer. For the second issue, please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6017wAB5S ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6015wABjv ^NS
If you have security questions, you can change your email at msft.it/6019wABpv. If you don't remember your security questions or don't have them, please send us an email at msft.it/6013wABpL so we can assist! ^NS
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6014wABuC ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011wABPd ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012wABMY ^NS
Please send us an email at msft.it/6010wABKA and our Dungeons team can take a look. Remember to attach your Transaction ID and account name / Gamertag. ^NS
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Please send us an email at msft.it/6016wABHe and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6019wA67S ^NS
You mentioned that you created a ticket--go ahead and reply to that ticket to let the agent know you're still encountering the issue. They can look into it further from there. ^NS
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