Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please visit our bug report site to see if the problem has already been reported: msft.it/6015w7B49. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6016w7B4i ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6012w7B0A. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013w7B07 ^FF
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Thanks for that ticket number! It does look like this case has already been closed, so if you still need additional help, you'll need to fill out a new form here: msft.it/6013w7Bvx. ^FF
Make sure your game is up-to-date and you're connected to Wi-Fi, as mobile data can cause connection issues. Also, try logging in on a different device. If the issue persists, please contact msft.it/6011w7BW9 as they can assist you further with your Microsoft account. ^FF
Please complete our request form at msft.it/6010w7Bjs so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please complete our request form at msft.it/6012w7Bwp so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6011w7BXN. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6012w7BX4 ^FF
For technical help, please check out our help site: msft.it/6013w7BV5 ^FF
We apologize for the inconvenience, as this is currently a known issue. The team is currently working on a fix that should help with the issue as soon as possible. Thank you for your patience while we work on the solution! ^FF
For help with purchase issues, please check out: msft.it/6010w7B3i. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6014w7BJQ. ^FF
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If you're having an issue with your Microsoft account, you'll need to reach out to Microsoft Support at msft.it/6012wANbp. ^NS
If you were live-chatting with one of the Minecraft gamers, please request to be escalated to Support. One of our agents can let you know what other info to look for. ^NS
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Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6011wA2IH ^NS
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Thanks for sending that over! I can confirm your ticket is in our queue. One of our agents will reply to that email just as soon as possible! ^NS
First, please try checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from support@minecrafthelp.zendesk.com. ^NS
As a first step, please check our FAQs for connection troubleshooting msft.it/6012wA0WA. Let us know if you're still seeing the issue after trying those steps! ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6013wA0Iv ^NS
As a first step, please try our troubleshooting steps for Realms: msft.it/6016wA0xn ^NS