Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
To keep your information secure, please complete our request form at msft.it/6010w2KG0 so we can quickly and safely assist with your question! ^FF
1
To keep your information secure, please complete our request form at msft.it/6019w2KEt so we can quickly and safely assist with your question! ^FF
Please send us an email at msft.it/6012wFFB6 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
Mojang does not store any information regarding individual worlds, meaning that those files only exist locally on your computer or device. Unfortunately, this means we are unable to recover lost Minecraft worlds. Please see msft.it/6019wF0ab for tips on saving worlds. ^NS
We can only reply to the email in the "Your Email Address" field, so make sure that field has your current address. You can enter your old address in the "Java Account Email" field. ^NS
Please send us an email at msft.it/6010wF05g and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
Sorry to hear those emails aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com (or support@minecrafthelp.zendesk.com for Support). ^NS
Once the expert gamer forwards you, it may take a little while before we can get to your ticket due to the high volume. To find your ticket number, search for an email from support@minecrafthelp.zendesk.com, and look for "Your support request (#) has been received." ^NS
Check out our skin FAQs for some suggestions! For Java: msft.it/6019wFLol, or for Bedrock: msft.it/6010wFLom ^NS
If this is a map from the Marketplace, check out this FAQ for more info: msft.it/6013wFL9Z ^NS
1
1
Please complete our request form at msft.it/6015wFkfv so that one of our technical specialists can look further into this issue for you. ^FF
1
1
Please visit our bug report site to see if the problem has already been reported: msft.it/6012wFkFM. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013wFkF3 ^FF
1
2
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6012wFkIj. ^FF
To keep your information secure, please complete our request form at msft.it/6018wFkxu so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6011wFktH so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6015wFkS1 so we can quickly and safely assist with your question! ^FF
To keep your info secure, please complete our request form at msft.it/6015wFkmt so we can quickly and safely assist with your question. If you don't have your transaction ID, you can just mention that in the form, or you can try to recover it: msft.it/6016wFkmQ. ^FF
To keep your information secure, please complete our request form at msft.it/6014wFkcI so we can quickly and safely assist with your question! ^FF
1
To keep your information secure, please complete our request form at msft.it/6015wFkgf so we can quickly and safely assist with your question! ^FF
1
To keep your information secure, please complete our request form at msft.it/6019wFkwS so we can quickly and safely assist with your question! ^FF