Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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To keep your information secure, please complete our request form at msft.it/6018w0mgq so we can quickly and safely assist with your question! ^FF
Please complete our request form at msft.it/6012w0mjE so that one of our realms specialists can look further into this issue for you. ^FF
For help with Realms, check out: msft.it/6019w0mZv for troubleshooting options. ^FF
Unfortunately, the move to a Microsoft account cannot be undone. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6010w0mke or msft.it/6011w0mk5. ^FF
Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF
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Thank you for that info! Please complete our request form at msft.it/6012w0mHY so that one of our realms specialists can look further into this issue for you. ^FF
If you need to contact us regarding a new issue, please send us a new email at msft.it/6015w0VXP and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
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The problems that you have been experiencing should have been resolved now. Please give it some time before trying again and if you're still facing difficulties, reply with screenshots and/or more details regarding any error(s) you encounter. ^NS
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For privacy and security reasons, we are not able to manually send you a password reset email. Please hang tight for one of our agents to get to your ticket! (If it was closed, you can open a new one here: msft.it/6013w0peD and we will assist.) ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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If you're using mods or third-party launchers, you'll need to get in touch with those developers for assistance. If this issue is happening on the base game, please search our bug tracker for matching reports msft.it/6012w0pRy ^NS
Please send us an email at msft.it/6019w0pEU and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
If you have security questions, you can change your email at msft.it/6013w0pBU. Otherwise, please send us an email at msft.it/6014w0pBq and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
Can you send us a screenshot of the error you're seeing? Be sure to remove any personal info such as your email address. ^NS
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^NS
If you have security questions, you can change your email at msft.it/6016w0T20. If you don't remember or don't have security questions, please send us an email at msft.it/6018w0T22 and we will assist. Remember to attach your Transaction ID and account name. ^NS
The problems that you have been experiencing should have been resolved now. Please give it some time before trying again and if you're still facing difficulties, let us know! ^NS
Check out this article for step-by-step instructions on migrating! msft.it/6018w0TOO ^NS
Unfortunately Minecraft Support doesn't have any information about merchandise, but I hope you hear some news soon! ^NS
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To keep your information secure, please complete our request form at msft.it/6010wLlai so we can quickly and safely assist with your question! ^NQ