Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If your friend thinks there may be an issue with her account or security, they'll need to contact our Account team. Please have her send us an email at aka.ms/Minecraft-Support and we will assist. Make sure to include Transaction ID and account name / Gamertag. ^AM
Are you playing on console or PC? Bedrock or Java Edition? Is this happening after an update? Let us know a few more details so we can take a look and assist! ^AM
We'll have you reach out to our Technical team for assistance with this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Our Account support team is ready to assist you with updating that email so you can get migrated! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
If you don't have a backup of your world save, unfortunately, support does not have the ability to repair corrupted worlds. For more information on restoring backups or dealing with corrupted data, please check out our FAQ bit.ly/3gggkxn ^AM
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Make sure you're logged into the account that has Minecraft for Windows and you should be able to download Java Edition from the Microsoft Store. For more info check out our FAQ here: bit.ly/3v8DvhT ^AM
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After you've checked if you're updated to the latest version, you may want to log out and log back in to see if that re-authenticates your Microsoft account. If you're still seeing an error message, send us a screenshot so we can take a look! ^AM
We're gonna need to get you over to the Xbox/Microsoft team, in that case, to see what's going on with your account! nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Send that suggestion over to our Devs so they can have a look. feedback.minecraft.net/hc/en… ^BT
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Our Accounts team should help get this squared away if you create a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If you need help with the lag, we'd be happy to help! Please send a ticket to our Technical team and they'll help get it squared away. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ^BT
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If you can, try to do this from another computer or clear your cache/cookies to see if that helps! ^TK
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You'll need to continue working with the Support. They'll help you to the best of their ability to help you get into your game! If you have any other questions or concerns, please send them their way so they'll be able to help. ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Support isn't given much information other than that, I'm sorry to say! We only ask that you be patient as you'll receive the capes if you're eligible. ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Not seeing any large spread issues! Go ahead and just rule out some basic troubleshooting: Check Firewall/Antivirus, reset your router, and uninstal/reinstall.
If you have single player worlds though, try to back them up or you'll lose them. ^TK
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We're gonna go ahead and have you reach out to our Marketplace team who can help with this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT