Problems with Minecraft ? Visit us at help.minecraft.net
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Joined January 2013
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Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Be sure to include a copy of your receipt or order confirmation! ^FF
You can still submit a ticket if you don't have your transaction ID! If you have a ticket open, we can take a look if you received a ticket number and provide it for us if you want me to take a look and see what's going on! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Make sure you have enough storage space available and try clearing out any old or unused save data or content. To ensure you have a stable connection, please try reconnecting to the internet or restarting your router. ^AM
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Are you only having this issue with creating new worlds? Does the issue persist when loading a backup or older game save and what platform are you playing on? Let us know a bit more what's happening so we can try and assist! ^AM
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Have you cleared out any old save data or unused content on the device? Device storage can be the cause of a lot of these issues. Let us know if there is any other troubleshooting you've tried. Is the issue with the Frozen Planet content only? ^AM
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Were you disconnected from the mob vote server or are you unable to play in other servers as well? Is this on console? Let us know in a bit more detail what happens when trying to play multiplayer so we can rule out any issues! ^AM
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This means the Microsoft account is already linked to a PSN account. Account linking is permanent. If you have multiple PSN accounts, please make sure that you are using the correct Microsoft account login information for each specific PSN account. ^AM
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We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 ^AM
To avoid a loss of save data, try to avoid uninstalling completely. Ensure you have a stable connection by switching to hardwire if you are on WiFi, or restarting your router to rule out connection issues. Is this happening on Xbox with the latest update? ^AM
This usually means you're logging in with the incorrect account or the wrong login option. Check out our FAQ for more possibilities: bit.ly/3cluzz3 Are you using a Mojang account or a Microsoft account? ^AM
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
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To rule out a connection issue, try power-cycling and moving over to a hardwire connection if on WiFi. Is it only happening in one world and are you able to load a backup to see if the problem is persistent across saves? ^AM
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Is this happening on Bedrock or Java Edition and are you playing on PC or console? Give us a bit more context about what's happening or troubleshooting you have already tried and we can assist further! ^AM
We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 ^AM
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Crash issues on Switch may be fixed with a fresh uninstall and reinstall. Make sure you have lots of available storage space! That can cause a lot of issues. ^AM
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Hmmm, let's reach out to our Realms team who can take a look and further investigate! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Even without the Transaction ID (which is super helpful!) our Team may still be able to verify you and assist. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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