Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Both Minecraft for Windows (PC) and Java Edition must be owned on the same Microsoft account. Check out our FAQ here for more info on eligibility: bit.ly/3TtwrH4 ^AM
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Please reach out to our Technical team who are ready to assist with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please try clearing your cache and cookies or loading from a different device or browser. You'll also want to make sure you have Javascript enabled but let us know if you are still running into issues! ^AM
Reach out to Account Support who are ready to assist with this issue! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Unfortunately, we will not be able to move the game to a different account. For assistance with recovering a Microsoft account, please contact Microsoft Support. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Try clearing browser cache and cookies or loading from incognito/private mode. You may also have some luck if you try from a different browser or device. Let us know if you're still having trouble after that! ^AM
Let's go ahead and send you up to the tech team for more detailed guidance and troubleshooting! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
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Oh no! What's happening when you try and migrate? Are you seeing an error or do you have an account issue? Let us know in a bit more detail so we can get you some assistance. ^AM
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Please reach out to our Marketplace team who have the tools to assist with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
It sounds like the launcher may not have the proper permissions. Make sure your antivirus and firewall have permissions allowed for Minecraft to read and write files, and try running the program as Administrator to see if that helps! ^AM
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Oh no! Try clearing cache and cookies or loading or signing in from a different browser or device. Also ensure Javascript is enabled. ^AM
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Make sure you have a stable connection by switching to hardwire if you are on WiFi, try resetting the router or internet connection, and make sure the firewall/antivirus settings allow Minecraft to read and write files. ^AM
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You may try restarting both the switch and the router. Ensure there is enough storage space by removing any unused content or save data as storage can cause these issues on Switch. ^AM
Sounds like there could be some frustrating connection issues happening. Please try power cycling your console, switching to a hardwire connection if you are on wifi, and let us know if that helps and if there's anything else you've tried! ^AM
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Oh no! If you're still having any issues with casting your vote through the server on your device, then try opening the launcher and voting there or you can vote online by visiting bit.ly/3T5iazA. Let us know if you're still running into any issues! ^FF
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Are you still encountering any issues with accessing the server? If so, then you might try voting through the official Launcher or bit.ly/3MvZ5Es instead. ^FF
It looks like you've signed into the wrong Microsoft account, and the account you logged into is not linked to your PSN account. Please try logging into the Microsoft account affiliated with the Gamertag shown in the error message. ^FF
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If you're not getting any of our automated emails, then please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. ^FF