Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You'll want to reach out to our Dungeons team who are prepared to assist with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Looks like the ticket is still open and we're waiting to hear back from you. If you don't see our email, be sure to check your junk/spam folders or any folders outside of your primary inbox. ^AM
Do you have any texture packs installed? Disabling those may correct any texture glitches you may be having. ^AM
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Hiya! We don't read or communicate via DMs but if you let us know what's going on right here, we'll be happy to take a look! ^AM
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Any marketplace content will need to be purchased on the Microsoft account where the game is registered. For more info check out our FAQ bit.ly/3CYlLd7 and let us know if you still have questions! ^AM
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You can reach out directly to Realms support and they'll be happy to help! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We don't read our DMs but we'll be happy to help you out here if tell us a bit more about what is going on! Let us know what kind of issue you're having, what edition/version you are playing, etc and we can take a look. ^AM
The best way to contact us is via email and we'll be happy to assist! Please send us an email at aka.ms/Minecraft-Support. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Let us know a bit more about what happens when you're trying to log in on your PS4 and we can try and assist! If there are any error messages you see, let us know so we can narrow down any issues. ^AM
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We don't communicate via DMs but if you let us know a bit more here, we can assist further! Make sure to try any other controllers to rule out the possibility of a bad button, and let us know if the issue only happens in Minecraft and no other games or apps. ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
Have you installed the latest update yet? Let us know if this problem is happening after updating and if you have tried power cycling your Xbox or any other troubleshooting you have tried so we can assist further! ^AM
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This likely means the incorrect account is being logged into. Check out this FAQ for other possibilities: bit.ly/3cluzz3 Are you logging in to a Mojang account or a Microsoft account? ^AM
At this point, let's get you up to our technical specialists to further investigate what's going on: bit.ly/3uO21ER. ^FF
Can you let us know what you've tried so far to address this issue? If you haven't yet, rebooting your router may help as well as using a hardwire connection instead of WiFi. Let us know what else you've tried, if anything! ^FF
At this point, we'll need a technical specialist to take a look at what's going on. Please complete our request form at bit.ly/3uO21ER so that one of our tech specialists can look further into this issue for you! ^FF
Make sure to share your feedback for adding glass doors at our feedback site: bit.ly/3uQyA4R, so our dev team can take a look! ^FF
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