Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 ^AM
1
This usually indicates you are using the incorrect account. Check out our FAQ for more possibilities: bit.ly/3cluzz3 Do you have an unmigrated Mojang account or a Microsoft account? ^AM
Double-check and make sure you are using the "Sign in with Microsoft" option and the correct credentials for the account that purchased the game. More guidance can be found here: bit.ly/3cluzz3 Let us know if you're still having trouble! ^AM
1
1
Please reach out to our Marketplace team to take a further look and assist! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
1
Oh no! Did you receive an email with a ticket number? If you can provide us with that, we can look into it. ^AM
1
3
Could be a few things. Console, Minecraft for Windows, or Java Edition? Let us know what errors or messages you are seeing and which Edition you are playing so we can narrow down which issue you're having with sign in. ^AM
1
Please double-check both Microsoft accounts and ensure settings are saved and confirmed as set to allow for "play multiplayer" and "create and join clubs", steps in our guide here: bit.ly/3zjgZ6W Once confirmed, if you're still seeing the error, let us know! ^AM
Is it just Minecraft that the controller isn't working with? If you are able to use any other controllers, ensure your controller firmware is updated and let us know if the issue is just with Minecraft and no other games so we can narrow down any issues. ^AM
Are you playing on PC or Console? If you haven't already, please try seeing if you can start a new world or if the issue is just with the world upload, and make sure your firewall/antivirus settings allow Minecraft to read and write files. ^AM
6
10
Please reach out to our Tech team who are ready to assist you with these issues! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We appreciate your patience as we continue to deliver the Vanilla Cape this season! For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4 ^AM
This usually means you're logging in with the incorrect account or wrong login type. Do you have a Mojang account or a Microsoft account? ^AM
1
1
Please reach out to our Tech Support team who are ready to assist with these issues. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
1
Go ahead and reach out to Marketplace support who can assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Let's go ahead and reach out to the Tech Support team who can provide you with some further guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
For issues related to the latest update, please reach out to our Tech Team who are ready to assist. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
1
Go ahead and reach out to our Tech Support team who are ready to assist with these issues! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
1
Please reach out to our Technical Team who are ready to assist with any issues. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM