Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'd be happy to help once we have more information! Please describe the issue as best as you can and we'll look into it for you. ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Through what platform did you purchase this game on? You may need to reach out to them regarding the purchase of the game to see what's going on if it's not showing unlocked. ^TK
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
Thanks for giving that a try! How about having our Technical team take it from here? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Can you try restarting your router and switching over to a hardwire connection to see if this assists? ^TK
Unfortunately, there is no way to get a save of a World back unless it was on a Realm in which you would need to use an old backup of the World. ^TK
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Are you making sure that you're logging in with the correct credentials? If you are, then you will need to reach out to Xbox/Microsoft Support for assistance with recovering your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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No worries! We have a marketplace team in place to help with this type of thing. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
If you're talking about the vanilla cape, you're going to have to own the Windows 10 Edition on PC and the Java Edition on PC as well. ^TK
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Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Support would be unable to change usernames for you, I'm sorry to say. If you need to change your username again, you'll need to wait for the 30-day cooldown to pass. ^BT
Unfortunately, we do not assist with Microsoft Accounts so you will need to continue working with the specialist in the matter. ^TK
Let's have our technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
The owner of the Realm is going to need to reach out to our Realms team for assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK