Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
In this case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
In that case, please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
1
Have you tried reinstalling the game on your device? If you reinstall, be sure to back up your worlds first as these aren't connected to your account. More info here: bit.ly/3c9PK76. If reinstalling doesn't help, then this may be a bug: bit.ly/3AOzbYS. ^FF
1
1
Please try clearing cache and cookies and/or visiting the page from a different browser or device. Incognito or private browsing mode can also help here. ^AM
1
Could you let us know specifically what issues you're having since the update? We can try and take a look and assist you a bit better once we have that info. ^AM
1
6
This might be a connection issue. Can you let us know what you've tried so far to troubleshoot? If you haven't yet, you might try switching to a hardwire connection instead of WiFi, if possible. ^AM
1
You'll want to reach out to our accounts team who can take a look and assist you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Please reach out to our tech support team who are ready to assist you with this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
If you haven't already, you'll want to restore a backup of your worlds. For steps on how to do so check out our FAQ: bit.ly/3ITFRH3 and let us know if you're running into any other issues with the update! ^AM
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
1
You'll want to send an email over to our team to take a look at the account and see what's going on! You can do so at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Make sure Javascript is enabled and disable any VPNs if you are using them. Please also try clearing cache and cookies and/or visiting the site from a different device or browser. ^AM
Please visit our bug report site to see if those problems have already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
We don't read our DMs but feel free to let us know via tweet what the issue you're having trouble with is and we'll be happy to help! ^AM
7
Vanilla capes are being rolled out thru the season and some players may just take a little bit longer to get theirs. If you are eligible, keep an eye out for it, and thank you for being patient! Eligibility requirements and more info here: bit.ly/3TtwrH4 ^AM
1
2
You'll receive an email back as soon as one of our helpers gets to your ticket. If you don't hear back, if you provide us with a ticket number (it will be emailed to you) we can look into it and make sure we got your ticket. ^AM
1
You may want to try power cycling your Xbox to see if that pushes the update along. You may want to give it about 24 hours to update and try again. If you're continuing to have issues let us know so we can try and help! ^AM
If you have any unused data, you may want to free up some space on your Switch, as storage issues could be the cause. Let us know if there is other troubleshooting you've already tried so we can try and assist! ^AM
1
Sounds like you may be logging in with the wrong Microsoft account. For more information, check out our FAQ: bit.ly/3cluzz3. For assistance with locating a Microsoft account, please reach out to Microsoft support. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM