Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you are using a VPN, you may want to disable it, also ensuring that Javascript is enabled, and double-check that the link is typed correctly. ^AM
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It looks like there may have been an error that prevented us from getting your ticket. Please send us another email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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The capes are coming out in waves and they're taking a bit to make it to everyone as we roll them out throughout the season. Thank you for your patience in the meantime! You can check out our FAQ here for info and updates: bit.ly/3TtwrH4 ^AM
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This might be caused by your world if you have big farms or contraptions using command blocks/redstone. You can check by starting a new world, but make sure to download your previous world first. If the new world runs ok, then the previous world is causing the problem. ^FF
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Are you using any Marketplace packs on this world, and is this for a single-player or multiplayer world/realm? If using any Marketplace packs, try removing those and see if that helps. If this issue persists, let us know what else you've tried and we'll do our best to help! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Unfortunately, Mojang doesn't store any info on your worlds; those files only exist locally on your device and we cannot recover lost Minecraft worlds or items. We suggest using the Realms feature to prevent this issue from happening again in the future. ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
If you're having issues with creating a Microsoft account, we'd suggest reaching out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
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Can you let us know what troubleshooting steps you've tried to address this issue? If you haven't already done so, try power-cycling your router and switch to a hardwire connection instead of WiFi, if possible. If you're still running into this issue, please let us know! ^FF
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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This error means Minecraft is unable to reach the authentication servers/the connection timed out. Make sure your connection is stable and check that it's configured properly. Try signing out of all Minecraft accounts, restarting the game, then sign back into your account(s). ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Can you let us know what troubleshooting steps you've tried to address this error code? If you haven't already, try power cycling your console. Let us know if this issue is still happening or not! ^FF
Oh no! This might be due to a connection error. Can you let us know platform you're playing Bedrock on, and are you able to restore your world from a previous backup? ^FF
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That's definitely frustrating to deal with! Please complete our request form at bit.ly/3uO21ER so that one of our realms specialists can look further into this issue for you. ^AM
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Sounds like you could use some assistance from our Realms team. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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