Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
We're unable to offer info or support for third-party Minecraft apps or websites, including third-party launchers, mods, and unofficial cape changing services. Please visit our FAQ bit.ly/3SYFv5Q and contact the app's developer. ^FF
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Make sure you have enough memory for save data, you may want to go through and get rid of any old unused data or marketplace items. A fresh uninstall/reinstall may be helpful here. ^AM
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There are a couple options, you may want to try loading a backup if you have one, but also make sure to use a hardwired connection if you're on WiFi and checking for updates. Let us know if there's anything else you've tried so we can narrow it down. ^AM
Have you tried manually checking for updates? For Xbox, you can do that by going to "My Apps & Games" > Minecraft > More Options > Manage Game & Add-ons > Updates. Let us know if you still can't update! ^AM
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Do you have any updates, is it still stuck? You may want to restart the console and try a fresh install, we suggest downloading on a hardwired connection if you're on WiFi. ^AM
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Let's have our Tech Team take a look at this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Sadly, we're unable to change eligibility for players that don't meet the guidelines outlined in the FAQ. ^AM
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For issues with a Microsoft account, you'll want to reach out to Microsoft support to take a look! nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
We appreciate your patience! Hang in there, if you're eligible for the Vanilla cape, you'll see it soon! Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^AM
That sounds like you're logging in with the incorrect account, but since you've migrated, you'll need to reach out to Microsoft Support to locate the correct Microsoft account. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Not sure, what's the issue? Let us know what trouble you're having and we can try and help out! ^AM
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You can disable the Narrator by pressing the Xbox Button and going into Profile & system > Settings > Accessibility > Narrator on/off. Some other methods can be found here: bit.ly/3V3exM6 ^AM
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Try restarting your Xbox first, then reinstalling if you're still running into issues, and let us know if that works or if you've tried that already. ^AM
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Great question! Let's send that over to our Tech Support team to have a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/… ^AM
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