Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Can you let us know what's going on when your friend tries to join your server? Is this on PC or which edition and device? Once we know a little more about what's going on, we'll be happy to help! ^AM
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I think that's a cool idea, too. (Don't tell the bees, they might not like that! 💢🐝) If you wanna submit that as a suggestion to the devs, you can do that here: feedback.minecraft.net/hc/en… ^AM
Thank you for your patience with us in the meantime! Not to worry: if you're eligible, you should receive the Vanilla cape in due time. They'll be going out throughout the whole season. ^AM
Could you give us a just a bit more detail about what's going on and a screenshot of the issue you're facing so that we can take a further look? ^AM
Unfortunately, the promotion to redeem a free copy of Java is only available for players who have Minecraft for Windows and is currently not available for console versions of Bedrock. ^AM
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If you haven't restarted yet, try that first and let us know if that fixes anything or you're still seeing the wrong text! ^AM
It looks like you're currently working with support, be sure to reach back directly to your ticket if you're still running into trouble and let them know so they can continue assisting you! ^AM
Oof. Are you playing single-player? Console? PC? Let us know a little more about what's going on and we'll be happy to help! ^AM
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Unfortunately, to be eligible, both versions of the game must be on the same Microsoft account. For some more information, check out our FAQ here: bit.ly/3TtwrH4 ^AM
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You'll want to reach out to our Accounts Support team to take a look at that! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Are you regularly saving backups of your Realm? We recommend doing this often! For some info and steps on how to do this, check out our FAQ on managing your Save Data bit.ly/3ITFRH3 ^AM
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Yep! Each console, device, or computer must own its own license. If you don't have it on PC yet, you'll need to buy it separately. ^AM
There could be a couple things causing this. Have you tried loading a backup of the world from before the update? Let us know if there's any other troubleshooting you've tried so we can narrow it down. ^AM
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What kind of console are you playing on? Also, if you have any old worlds or backups you don't intend to use or have duplicates of, clearing those out can make some extra space. ^AM
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Our Technical team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Oh no! Let's get our Technical Support to have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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No worries, capes are still being given out and will throughout the whole season. Thanks for being patient in the meantime! All information regarding the cape can be found in this faq: help.minecraft.net/hc/en-us/… ^BT