Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
We ran into some Realms issues last night but they should be resolved at this time! If you're still having issues have the Realm owner reach out to us and we'll be more than happy to help by taking a look into it. ^TK
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We did experience an issue with Realms but it should be resolved at this time! If you're still having issues please let me know and I'll send you on up to the Realms Teams for assistance. ^TK
Xbox Players - you will be receiving an update on October 5.
Please do not uninstall during the update!
Check out this article for more info: help.minecraft.net/hc/en-us/…
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Not sure exactly what that is but it's great to keep in mind we're support and not developers! They usually announce big updates here so if that were a thing they would post it here: help.minecraft.net/hc/en-us/… ^TK
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Going to have you contact us at this point so that we can take a closer look into the situation! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Is this a private server or a Realm that's been purchased? Give me a bit more information along with a screenshot of the error that you're seeing. ^TK
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I'm just gonna get you up to our tech team to see if we can take a closer look into the situation. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
This has been investigated by our internal team and it should be resolved at this time! If you're still experiencing issues please let us know and we'll walk you through troubleshooting! ^BT
If you're still having issues at this time you can reach out to our Realms team for them to take a look! The issue that took place yesterday, however, should be resolved at this time. ^TK
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Sorry about that! The cape distribution has been delayed, but they'll be going out throughout the season. Thank you for your patience in the meantime! ^BT
This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
Please create a ticket with our Accounts team so they can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
We ran into a Realms issue last night and it should be solved now. Are you still having issues at this time and if you are, can you uninstall/reinstall, switch to a hardwire connection? ^TK
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Glad to hear that it's working now! If you run into any other issues, you know where to reach us! ^BT
This was helpful! For this, I'll ask you to reach out to Support for troubleshooting! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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