Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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As long as you have both versions of the game on the same account you should be fine! You can read up on it more here: bit.ly/3TtwrH4 ^TK
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Glad to hear that your issue was resolved! If you have any other questions, you know where to reach us! ^BT
Please reach out to our Technical team so they can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Tech Support team can assist you with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Not to worry, they're on the way and they'll be sent out throughout the whole season. Thanks so much for your patience in the meantime! If you have any other questions about the cape, I'd suggest you take a peek at our FAQ: bit.ly/3TtwrH4 ^BT
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No worries! The capes are coming out in waves, and I assure you that you'll get yours if you're eligible! Thank you for your patience in the meantime. ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
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That means there is either a corrupt file, your firewall/antivirus are not giving permission to Minecraft, or your checking your drivers. ^TK
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If you're eligible for the Vanilla cape, please be patient! The capes will be going out throughout the whole season. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
Glad to hear that you were able to get your cape on Java! Not to worry though, you should get your other cape soon as they're still being sent out. Thank you for your patience in the meantime! ^BT
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If you submit a ticket to our support team we'd be more than happy to help you out and see what's going on. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Sounds like you're running into connection issues! What troubleshooting steps have you tried at this time and can you tell me if you're playing on a WiFi or hardwire connection? ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
I'm not seeng any wide spread issues! What troubleshooting steps have you tried at this time and are you playing on a WiFi or Hardwire connection? ^TK
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No worries! If you reach out to Xbox Support for the assistance they can walk you through how to change the settings on your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
If you're having issues logging into the game you're going to need to reach out to Xbox/Microsoft Support. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
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