Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
You will need to reach out to Support in this case! They will assist you with recovering your account: nitter.vloup.ch/xboxsupport or support.xbox.com ^BT
Usually when you get the demo message, it means that you're logging into an account that isn't linked to a game license. Please take a look to make sure that you're logging into the right account, and you should be able to access your game! ^BT
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We'd be happy to help! Do you have MCLeaks? If so, can you try doing the following to see if it helps? Run MCLeaks > Choose "Mojang" when given a choice > Close and Uninstall MCLeaks > Log into Launcher ^BT
Thank you for being patient while we get these capes out. They're being rolled out to players throughout the whole season, and you'll see it soon if you're eligible! Check out our updated FAQ and eligibility details here bit.ly/3TtwrH4 ^BT
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
Have you asked your brother to sign out, uninstall/reinstall, and switch over to a hardwire connection to see if this results in the World showing up? ^TK
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Such questions would be best answered by the server's admin! Shoot it their way and they'll be able to get you squared away. ^BT
Thank you for your patience with us in the meantime! Not to worry: if you're eligible, you should receive the Vanilla cape in due time. They'll be going out throughout the whole season. ^BT
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The cape delivery is a bit delayed, but they'll be sent out all throughout the season. Sorry for the inconvenience and thank you for your patience in the meantime! ^BT
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If you're eligible for the Vanilla cape, please be patient! The capes will be going out throughout the whole season. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^BT
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For account-related issues such as these, we would need you to create a ticket so our Account specialists can help. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
That likely means you're not signing in with the correct credentials! In this case you will need to reach out to: bit.ly/3PsyrMR or bit.ly/3ICFoJ7 and they should be able to help! ^BT
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When did this start happening? Also, can you let me know what platform both you and your friends are playing on? ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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I'll need for you to create a ticket with our Accounts team so they can help get that e-mail changed. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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Our Tech Support team can assist you with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT