Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Send this to our Accounts team and they'll be able to help! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
What issue are you running into with logging in? Once we have more information, we'd be happy to help! ^BT
Upon looking into this, it appears that it's being looked into by our Support team! Please be patient in the meantime and they'll help you as soon as possible. ^BT
Our Accounts team can take a look for you. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
You'll need to send that request over to our Refunds team! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! Please also include your Transaction ID! ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Account specialists can look further into this issue for you. ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^BT
That definitely sounds frustrating! Are you and your brother playing together at the same location/IP address? This might be causing the issue. Are you or your brother seeing any error messages at all, or does the game just appear to be unresponsive when trying to join? ^FF
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I think Phantoms can be pretty annoying to deal with too. You can share your feedback on the Phantom mobs at bit.ly/3uQyA4R so our game devs will be able to see! ^FF
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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For reports of this nature, we will need you to please file a ticket: aka.ms/Minecraft-Support. ^FF
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Can you send us a screenshot of that error message that you're seeing? From there we can try to narrow down the source of this issue you're facing. ^FF
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question. ^FF
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Unfortunately, this is currently a known issue: bit.ly/3IHZq4T. We suggest upvoting this bug and adding a comment if you have any new info to provide. Feel free to review the bug report periodically to see if any new workarounds or info become available. ^FF
To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
You may need to try reinstalling the game on your console. Be sure to back up your files first, as your worlds aren't connected to your account account. More info on this can be found here: bit.ly/3c9PK76. ^FF