Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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You may need to reinstall the game in case there's issues with file corruption. Be sure to back up your worlds first since your worlds are stored locally on your device & aren't connected to your account. Info on backing up worlds can be found here: bit.ly/3c9PK76. ^FF
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We're unable to answer any questions or offer any troubleshooting for individual servers, so we'd recommend that you contact the server's admins if you are having issues with a privately run or community server. ^FF
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Hmmm, if the launcher asked for a new username, that sounds like the wrong account that didn't already have a profile. You'll need to reach out to Microsoft for assistance with locating the correct account. bit.ly/3PsyrMR or bit.ly/3ICFoJ7 ^AM
If it's a connection issue, let's try switching to a hardwired connection instead of WiFi. You may just also want to try a fresh restart of your console. For more info on account linking/unlinking, check out our PlayStation FAQ here: bit.ly/3M5KiA3 ^AM
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Let's try switching from WiFi over to hardwired connection if that's possible. Have you tried uploading and playing on a backed-up copy of the Realm yet? ^AM
Let's have you go ahead and reach out to our Tech Team who can provide a bit of guidance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Hmmm, it sounds like you might be seeing a known error: bit.ly/3IHZq4T. We suggest upvoting this bug & adding a comment if you have any new info to provide. Feel free to review the bug report periodically to see if any new workarounds become available. ^AM
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Thank you for being patient while we get these capes out. They're being rolled out to players and may take 2 weeks to appear. You'll see it soon if you're eligible! Check out our updated FAQ and eligibility details here bit.ly/3TtwrH4 ^AM
If you set up a Java profile/username on the Microsoft account already, you'll need to migrate to a different Microsoft account with no Java license. Are you seeing an error that says "This one's taken!"? That may be what's interfering. ^AM
That's okay! If you're stuck on a building terrain screen, it could be an internet connection issue. If you're on WiFi, we suggest switching to a hardwired connection. If that's not an option, please try restarting your router and Xbox to see if that helps! ^AM
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Just keep being patient! If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^AM
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Can you elaborate in a bit more detail on what's happening when you try to install from the Microsoft Store? Once we know more, we may be able to assist a little better! ^AM
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Unfortunately, it sounds like you might be seeing a known error: bit.ly/3IHZq4T. We suggest upvoting this bug & adding a comment if you have any new info to provide. Feel free to review the bug report periodically to see if any new workarounds become available. ^AM
Capes may take around two weeks to appear in your Dressing Room/Skin menu, if you are eligible, you'll see them very soon! Thanks for being patient, we know you're really excited about the cape, and we are too! Check out our FAQ for updates: bit.ly/3TtwrH4 ^AM
Uh-oh. It sounds like connection issues are most likely the cause. Is the entire game crashing or are you just being logged out or sent back to the menu screen? ^AM
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Unfortunately, we can't DM, but if you're seeing the Demo mode or prompted to purchase, that most likely means you're logging in with the wrong account. Take a look at our Demo Mode FAQ for more info: bit.ly/3cluzz3 ^AM
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It may take two weeks for the capes to get to you if you're eligible! Our capes are coming out in stages. Thank you for your patience in the meantime! You can keep an eye on our FAQ here if we have any updates: bit.ly/3TtwrH4 ^AM
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We don't read or communicate via DMs but it sounds like you'll need assistance locating a Microsoft account! For that, please reach out to Microsoft support at nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
The rollout may have been a bit delayed, but you'll see it very soon! Keep an eye out on your Dressing Room, as they may take two weeks after delivery to appear. Thanks for your patience! Check out our FAQ for more details: bit.ly/3TtwrH4 ^AM
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