Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Once a PSN account has been linked to a MS account, neither of the accounts can be associated with a different account. Unlinking accounts will cause your purchases to be returned to the original account and will no longer be available on the account. ^AM
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Since you have a Microsoft account, you'll need to reach out to Microsoft Support who can help you with account issues! nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Can you explain it for me in just a bit more detail? I'm assuming you mean texture packs, but can you tell me what's happening when you're trying to add that content? ^AM
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Ruh-roh. It sounds like it worked for a second, but it's acting up again? In that case, let's get you escalated up to our Tech Team for a deeper dive. Please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: help.minecraft.net/hc/en-us. ^AM
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Oh no! That sounds pretty frustrating. If you have any texture packs try disabling them and check and make sure you have plenty of storage available, as that can cause a lot of issues with Minecraft on Switch. ^AM
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Our Tech Support team can assist you with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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If you already owned a paid copy of the game, it sounds like it's under a different Microsoft account. We suggest logging in with any other emails you have and checking out this FAQ for some more tips! bit.ly/3cluzz3 ^AM
You can install Minecraft on as many devices as you like! You won't be able to play on the same account from multiple computers at the same time, though. ^AM
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^AM
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If that's the case, the username is indeed taken. Unfortunately, we can't assist with username changes or change usernames for players. You'll want to choose an alternative username you like instead! ^AM
Since that's the case, if you haven't yet, send a ticket to our Tech Support team and they'll be able to guide you further. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This sounds like a connection issue; you may want to switch to a hardwire connection instead of WiFi, and give the console a restart. Try that and let us know if there's anything else you've tried! ^AM
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Do you have an unmigrated Mojang account or a Microsoft account? The password reset method is different depending on the type of account you have! ^AM
Let's get you escalated up to our Tech team who will take a look and assist you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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If you are chatting with our support team and don't have a ticket number yet, please keep working with our team members there. If you still need assistance, reach out again when a ticket number is sent to your email. ^AM
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Unfortunately, we aren't able to restore any items that are lost or despawned. You can try uploading a previous backup of your world from before the issue started happening, to see if the items come back. ^FF
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Are you saying it's telling you that the backup was uploaded successfully, but when you go into the realm, it still is acting like you didn't upload a backup? If so, we'll need a member of our realm team to look further into why this is happening: bit.ly/3uO21ER. ^FF
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Sounds like a great addition to our feedback site: bit.ly/3uQyA4R. Make sure to submit your idea here, otherwise our game devs won't be able to see it! ^FF
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