Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This issue should be resolved at this time! If you're still experiencing issues please let us know and we'll do our best to assist you. ^BT
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If you're eligible, it may take some time for the capes to make it to your dressing room. They've been coming out in waves and they'll be sent out throughout the whole season. Thanks for being patient in the meantime! ^BT
No worries, capes are still being given out and will throughout the whole season. Thanks for being patient in the meantime! All information regarding the cape can be found in this faq: help.minecraft.net/hc/en-us/… ^BT
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Oh no, let's have our Accounts team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
If you're eligible for the Vanilla cape, please be patient as they're still being sent out! Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3TtwrH4 ^BT
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Please make a ticket with our Realms team so they can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question!^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
I'm not seeing any widespread issues, but our Tech Support team can assist you with this issue! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'm betting that it's a corrupt file if you keep having to download them! Sign out of your Microsoft Account, uninstall/reinstall, and let me know if that fixes the issue. ^TK
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Have you tried switching over to a hardwire connection to see if that helps? It may be that the connection to the server is being lost. ^TK
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There may be some confusion so reach out to our team and we'll take a closer look into the matter with you! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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You'll need to reach out to Xbox/Microsoft Support for assistance in recovering your account. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Reach out to us in a ticket and provide more information so that we can take a closer look into the situation! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Go ahead and log all the way out of your MIcrosoft account, uninstall/reinstall but check to see the firewall/antivirus has given permissions. ^TK
Do you happen to have the ticket number by any chance? I can take a closer look into what's going on from there. ^TK
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Let's go ahead and get you up to our Marketplace team! They may be able to do a bit more troubleshooting. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please complete our request form at bit.ly/3uO21ER so that one of our Account specialists can look further into this issue for you. Be sure to include this screenshot to help speed up the process! ^BT
That's a great question I don't have the answer to! You can read up on the information here, however, on ray tracing: bit.ly/3eXkppD ^TK
Sorry to hear that you're still running into this issue! :( How about you send this over to our Technical team so they can have a closer look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ^BT
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