Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sounds like some very frustrating connection issues are happening. What, if any, connection troubleshooting have you tried? ^AM
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That sounds strange indeed! If you could, can you try clearing your cache and cookies, and try another browser and/or device to see if that helps? ^AM
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Have you tried logging out and logging back in to make sure new Marketplace downloads have synced? Also, ensure you're logged in to the correct account, and let us know what else you've tried and if that works for you so we can narrow it down! ^AM
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Thanks for being patient! Sometimes capes can take up to two weeks to appear. Keep an eye on your Dressing Room if you are eligible. More info and eligibility requirements can be found here: bit.ly/3TtwrH4 ^AM
Unfortunately, not infinite, but the number depends. Java Edition Realms can support you + 10 players, and for Bedrock that can be 2 or 10 depending on subscription level! For more information and a comparison of plans, check out bit.ly/3SJTL1Z ^AM
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If you're eligible for the Vanilla cape, keep in mind it may take up to two weeks for it to show up in your dressing room and skin customization menu. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3TtwrH4 ^AM
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Thank you for your patience! We know the cape is super exciting but we've updated our FAQ and there might be a slight delay for some users, so that's normal! Keep an eye out and be sure to check out this page: bit.ly/3TtwrH4 ^AM
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We know you're very stoked about the capes and trust us, we are too! We thank you for being patient and you should be receiving it very soon! Check out our FAQ which has further info on eligibility and roll-out details: bit.ly/3TtwrH4 ^AM
Thanks for being patient! Even after roll-out, they may be taking up to two weeks to appear, but it varies by player. Just keep an eye out! If you don't see it in the coming weeks reach out to let us know and check up on our FAQ for more info: bit.ly/3TtwrH4 ^AM
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That guidance is for newer Mojang accounts, and the PayPal transaction ID might be too old to verify/doesn't match the Legacy account. Do you have a ticket number so I can take a peek? ^AM
That's normal! There was a bit of a delay, but you'll see them very soon if you are eligible. Check out our updated FAQ here bit.ly/3TtwrH4 and thanks for being patient! ^AM
We don't read our DMs but that sounds like something our accounts team will need to take a look at! If you haven't already, please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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We don't have a definitive answer since it varies player-to-player but even after rollout, they may take up to 2 weeks to appear. If you're eligible, you'll see them very soon, and thank you for being patient! More info outlined in our FAQ here: bit.ly/3TtwrH4 ^AM
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That sounds like it would make a great suggestion! If you'd like, go ahead and submit that on our suggestions/feedback site here: feedback.minecraft.net/hc/en… ^AM
Not to worry! Our account team can help you out with just that very thing. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
You may need to try reinstalling the game on your device, but be sure to back up your worlds first, since these aren't connected to your account. Info on managing your data can be found here: bit.ly/3c9PK76. If reinstalling hasn't helped, then please let us know. ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. If you need help with a Mojang account, please contact our Support: bit.ly/3uO21ER. ^FF
We offer help in Spanish, but it may take a bit longer to connect you with a Spanish Language agent. If you receive a message asking if you're ok with help in English instead, feel free to let us know what language you prefer & we'll be sure to route you to the right agent! ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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The capes are coming out in waves and they're taking a bit of time to make it out to everyone. Thank you for your patience! If you haven't already, check out our Vanilla Cape FAQ which has info on eligibility: bit.ly/3BQEZQi
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