Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Things work in mysterious ways sometimes, but I'm glad to hear that it's working! ✨ Let us know if you have any other questions or concerns! ^BT
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
That does sound frustrating. It's probably quicker to download via WiFi if you are currently using cell data! Can you confirm for me, though, that it is downloading and installing now, albeit slowly? It sounds like it, but if you're still running into trouble, let us know. ^AM
1
No worries! You should be able to redownload it by opening the Google Play Store > Tap Menu > My Apps & Games > Library > Minecraft > Install or Enable ^BT
1
2
Unfortunately fixing corrupt data isn't a service we offer or something we can help with at this time. I recommend saving and backing up worlds as often as possible to minimize issues like this happening. ^BT
1
I'd ask to shoot that over to our Feedback page for our Devs. You can do that by following this link: feedback.minecraft.net/hc/en… ^BT
Make sure your default download location (such as SD) has enough space, that you're logged into the correct Play Store account, and try a fresh uninstall, restart, then reinstall. Let us know if that works at all and any other troubleshooting you've tried! ^AM
1
You should be able to remove your resource packs by opening the Minecraft App, go to Settings > Storage option > Resources Pack tab > click the pack you want to remove > Click the Delete Option ^BT
1
1
Even if you don't have a child account it could be the online privacy/safety settings, check out bit.ly/3zjgZ6W for more details, make sure you have "You can join Multiplayer games" set to "allow" and let us know if that helps you at all! ^AM
1
We don't have any information about what order the capes are being sent in, I'm sorry to say, but we assure you that you'll receive yours if you're eligible! Thanks for your patience in the meantime! ✨ #BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
1
No worries! The capes are coming out in waves and they'll be going out throughout the whole month of September. You can read more here: help.minecraft.net/hc/en-us/… Thanks for your patience in the meantime! ^BT
Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Sounds like it could be an issue with the Realm itself, could you try uploading a previous backup of the Realm from before the update to see if that changes anything? We also suggest disabling any texture packs, and let us know if that helps! ^AM
1
1
Ope, thanks for clarifying! Demo mode usually means you're not logging in with the correct Microsoft account, check out bit.ly/3cluzz3 for some other possible issues. ^AM
Yep, that seems to be what some players are reporting, but not to worry! We've updated our FAQ so keep an eye out for any updates bit.ly/3TtwrH4 ^AM
Sorry about the save data! Is this a single-player world? If so, can you try uninstalling and reinstalling the game to see if that helps? ^BT
2
4
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your Transaction ID/receipt of purchase and your account name/Gamertag. ^BT