Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
Glad to hear that removing the pack solved the issue! Let us know if you continue running into any weird issues though, and we'll be happy to take a look :) ^FF
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
Did you receive a ticket number, by chance? It should be a 7-digit number that you received with the automated email letting you know your request was submitted to us. We can look into the status of your request or provide clarification on next steps, if needed. ^FF
1
If your Game Pass subscription has expired or been cancelled, then you won't be able to access Minecraft: Java Edition & Minecraft for Windows until either you renew Game Pass or purchase the game. More information on this can be found here: bit.ly/3RtFmWC. ^FF
1
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. ^FF
1
That definitely doesn't sound right. Is this happening on any of your worlds/realms, or just certain ones? Also, can you let us know what platform you're playing on (Xbox, Windows, PlayStation, etc.) and what troubleshooting steps you've tried to fix this issue? ^FF
1
This sounds like a connection issue is happening. Is your console connected with WiFi or hardwire? Using a hardwire connection can help, as well as resetting your router. Let us know what else you've tried or if you're still experiencing this issue. ^FF
1
This might be a bug that you're running into with the UI: bit.ly/3CouHZa. You can upvote if the issue hasn't been resolved. ^FF
1
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Be sure to include this screenshot to help speed up the process! ^FF
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
3
Since you're getting that error message on the launcher, we'll need one of our agents to look further into why this is happening. Please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you! ^FF
2
3
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
1
Let's get that escalated on up to our Tech Team to take a look at! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
1
Have you tried checking your Wallet & Realms section under your profile on minecraft.net? Check there first and let us know what you find! ^AM
I'm not sure what you mean by free update, unfortunately. Your game should update automatically, but you may want to manually check for updates in your PlayStation library settings. Can you explain in a bit more detail what happens when you try to play multiplayer? ^AM
1
Hmm, I'm not sure what you mean by creative housing, could you explain some issues you're running into in just a bit more detail? ^AM
It may take two weeks for the capes to get to you if you're eligible! Keep an eye on your dressing room and skin customization menu. Thank you for your patience in the meantime! You can check out our FAQ here for updates: bit.ly/3TtwrH4
1