Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That's a great question that I don't have an answer for! I think it all depends what you have on the World, mods, and so on.
Unfortunately, we can't fix that or make it less than a gig. I will double check with my tech team though to see why it would be a whole gig. ^TK
Looks like you need assistance with migrating your account. If you make a ticket with our Support team, they'll help you get squared away! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support ^BT
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We're not able to grant players capes that don't have them in their account. However, if you're signing into the correct Microsoft account that had the capes on it then you should be able to use them still. ^TK
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Is this a private server or a Realm? I'm not seeing any wide spread Realm issues taking place at this time. ^TK
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Our Support team should be able to help! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
The capes will still be going out through the whole month of September, not to worry! If you need help with changing that e-mail, feel free to make a ticket with our Accounts team at aka.ms/Minecraft-Support
Remember to attach your Transaction ID and account name / Gamertag. ^BT
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You'll need to work with Microsoft Support since you made the purchase with them, I'm sorry to say! Please reach out to them and they'll help you get squared away with any refunds and with canceling your subscription ^BT
That's strange! If you could, can you try clearing your cache and cookies, and try another browser and/or device to see if that helps? ^BT
We apologize for the inconvenience, this is currently a known issue and the team is working on a fix! Here's the Bug Report page if you wanted to add anything or check for any updates: bugs.mojang.com/browse/MCPE-… ^BT
Looks like you found a bug! Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, please report it here aka.ms/MCBugTrackerHelp ^BT
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Unfortunately, it sounds like you might be seeing a known error: bit.ly/3uPUq8y bit.ly/3IHZq4T. We suggest upvoting this bug & adding a comment if you have any new info to provide. Also, feel free to review the bug report to see if any new updates. ^BT
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Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. Remember to attach your receipt of purchase and your account name/Gamertag. ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^BT
Let's have our Support team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for providing that screenshot for us! Just to check, can I ask where you got that giftcode from? Also, are you still running into this issue? If so, please let us know! ^BT
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Sorry to hear that, but we'll be happy to help! Are you using any third-party mods when playing your game? If so, can you try turning them off to see if that helps? ^BT
Sorry to hear that! Do you remember when the last time it worked properly? Also, definitely let us know if you're still getting issues after that reinstall. ^BT
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Sorry to hear that! In order to look into this further, I'll need more information. What platform are you and your friend playing on? ^BT
Thanks for checking that out for me! If you could, can you make a ticket with our Technical team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT