Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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No worries, we can still help you without the transaction ID! The Transaction ID is only used to speed up the process, but we have other ways of verification. I'd still suggest creating the ticket with our Support team and they'll help you. ^BT
Looks like you found a bug! Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, please report it here aka.ms/MCBugTrackerHelp ^BT
Thanks for bringing this issue to us! If you could, can you create a ticket with our Support team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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I'm not seeing anything strange on our end, but our Support team can look into that issue for you! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please complete our request form at bit.ly/3uO21ER so that one of our Account Specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^BT
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Our Technical team can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Glad to hear that this is solved! If you run into any other issues, please let us know and we'd be happy to help! ^BT
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Our Support team can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Our Support team can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Crashing is definitely frustrating to deal with. Have you already tried reinstalling the game and/or launcher? This is usually a good first step, as well as checking for any driver updates on your PC. Let us know if this issue persists after trying these steps! ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
Mojang doesn't store any info on your individual worlds, meaning that those files only exist locally on your device. Unfortunately, we're unable to recover lost worlds. We suggest reading our FAQ: bit.ly/3c9PK76 & using Realms in the future to store worlds online. ^FF
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Are you seeing this error with a specific Marketplace pack? If so, can you let us know which one it is and the creator? If it's happening with multiple packs, then please let us know. ^FF
Thank you for the feedback on this! Feel free to share your suggestion for the Natural Texture Pack at bit.ly/3uQyA4R, so our dev team can get eyes on it :) ^FF
If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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If you're experiencing any issues with your game purchase, you'll need to reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
The ticket number should be within that auto-response, but if it's been more than a month since you submitted your request, there's a good chance we might not have gotten your request. You can resend it at bit.ly/3uO21ER, and be sure to use an email you can access! ^FF