Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you've already contacted Support, did you receive a ticket number? It should be a 7-digit number like this: 4567890. We can check in on the status of your request if you're able to pass along that info! ^FF
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In that case, we'll need you to submit a ticket to Support. Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you, and make sure to include a copy of your code! ^FF
Can you send us a screenshot of the exact error that you're seeing, and let us know what troubleshooting steps you've already tried? ^FF
We appreciate your feedback on these changes. Please be sure to share your feedback at bit.ly/3uQyA4R so our game devs can take a look at your suggestion. ^FF
We appreciate seeing your feedback on this! Be sure to share your thoughts on Minecraft Dungeons and the UI at our feedback site here: bit.ly/3uO21ER. This way, our game devs can take a look at your suggestions. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Be sure to include this screenshot that you're seeing, as well as any troubleshooting steps you've already tried. ^FF
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Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
For help with Frozen Planet II, please contact Education Edition Support for further assistance: bit.ly/3pKbUk1. ^FF
Are you able to restore your world from a previous backup to a point before this issue started happening? ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can safely assist with your question! ^FF
You can still reach out to us for help with your account even if you don't have access to your Transaction ID anymore. You'll just need to be prepared to answer some additional questions about your account for verification purposes. ^FF
Our account specialists can take a look into this for you! Please send us an email at bit.ly/3uO21ER and we will assist. ^FF
With this particular error message, we'll need you to reach out to our Support team so a technical specialist can investigate this further with you: bit.ly/3uO21ER. ^FF
Be sure to share your suggestions and feedback for Minecraft at bit.ly/3uQyA4R so our game devs can see your ideas! ^FF
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To clarify, are you trying to reset your password for the bug site (bugs.mojang.com)? Or, is this for your Minecraft account? ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Minecraft: Java Edition is only available for PC, Mac and Linux. More information on the different versions of the game that are available can be found here: bit.ly/3SaCTle. ^FF