Problems with Minecraft ? Visit us at help.minecraft.net
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Joined January 2013
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We'll need to have you reach out to our Support team in this case for further troubleshooting: bit.ly/3uO21ER. Be sure to include any screenshots/photos of the errors you're seeing, and what you've already tried so far to fix this. ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^FF
I would start by checking your firewall/antivirus settings, and closing out any other programs that might be running in the background on your PC. Also, can you let us know if you're using WiFi or a hardwire connection? ^FF
Was it a single player world or a Realm? It sounds like it could be corrupted or maybe signing all the way out and back in again could assist. Single player worlds are stored locally is the issue so we likely won't be able to get it back. ^TK
Unfortunately, we're not able to support DMS at this time! You can reach out to our Marketplace team, however, for assistance. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
We're not the dev team so I really can't answer why it changed. I would reach out to Xbox support, in this case, to see if they have any insights since it's on Xbox One. nitter.vloup.ch/xboxsupport or support.xbox.com ^TK
Did you receive a ticket number? It should be a 7-digit number (i.e. 4567890). If you didn't get a ticket number, then it's possible we didn't receive your request. You can resubmit your info at bit.ly/3uO21ER, and be sure to use an email address that you can access! ^FF
The Bedrock Realm will update to the latest version of the game when the owner of the Realm updates and logs in to the Realm. For more info on updating your game, please see bit.ly/3R8vcul or follow our link with update instructions here: bit.ly/3vClCYM. ^FF
Glad to hear it's working now! Let us know if you run into any other issues with the game and we'll be happy to help as best we possibly can :) ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
Please complete our request form at bit.ly/3uO21ER so that one of our Marketplace specialists can look further into this issue for you. Remember to attach your account name/Gamertag and any relevant screenshots of the issues you're facing! ^FF
Apologies for the confusion there! The Java and Bedrock accounts will need to be under the same Microsoft Account. ^FF
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You might try switching to a hardwire connection if possible, and make sure that your console is positioned in such a way that it won't overheat. If this issue is still happening, then we'll need you to reach out to Support for more troubleshooting: bit.ly/3uO21ER. ^FF
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That's definitely no good! Have you tried switching from a WiFi connection to a hardwire connection, if possible? If this issue still continues to happen, then we'll need to have you reach out to Support for further troubleshooting: bit.ly/3uO21ER. ^FF
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That's normal! If you have one already, they may not appear at the same time. Keep an eye on our FAQ bit.ly/3TtwrH4 for updates! ^AM
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We're gonna go ahead and have you reach out to our Marketplace team who can help with this! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Our Tech Team is prepared to assist you with this exact issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Not really sure but the Realms team can take a closer look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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