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Redmond, WA
Joined January 2013
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She will need to contact us by submitting a support request. That way, one of our account specialists can investigate why those emails aren't reaching her. She can submit a request here: bit.ly/3uO21ER. ^FF
Try deleting your cache and use a different browser and/or device (if available), and ensure you have a good internet connection. You may also need to try disabling any browser addons/extensions that you have running. Let us know if you're still seeing this error! ^FF
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Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF
Unfortunately, we cannot resend the transaction ID to you. If you need help with your account, we can still help you without that information; just be prepared to answer some additional questions about your account. You can submit a ticket to us here: bit.ly/3uO21ER. ^FF
In this case, please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Be sure to include your code in order to speed up the process! ^FF
That's no fun to deal with for sure! If the realm can't be opened/closed or seems broken, changing the world slot can often help. Before changing realms slots, be sure to back up/save the world data: bit.ly/3c9PK76. More info can be found at bit.ly/3B8XzEE. ^FF
Unfortunately, this is a known bug. Our team is working on a fix that should mitigate the problem. For updates, you can visit the bug page at bit.ly/3Rengb8. You can click "Start watching this issue" on the right side of the page & you'll be notified of any updates. ^FF
If you're not getting our automated emails, we'll need to investigate why that is. Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you! ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^FF
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If you're eligible for the Vanilla cape, please be patient as you should be receiving it soon. Check out our Vanilla Cape FAQ which has further info on eligibility: bit.ly/3cyNyGL. ^FF
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Can you send us a screenshot of the exact error you're running into? Be sure to block out any personal details, including your Java code, in order to keep your information safe! ^FF
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That's no good! In this case, please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF
We might need to take a closer look into what's happening here, so please complete our request form at bit.ly/3uO21ER so that one of our technical specialists can look further into this issue for you. ^FF
Can you do me a favor and check to see if your drivers are up to date? This can cause crashes to happen sometimes. Once those are updated, try restarting your PC and see if the issue continues. Let us know if this helps! ^FF
This means you've signed into the wrong Microsoft account & that account isn't linked to your PSN. Please log in to the Microsoft account affiliated with that Gamertag. If this Gamertag is unfamiliar, it may have been set automatically if you hadn't used Xbox services before. ^FF
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If you've already migrated a Mojang account to a Microsoft account, you'll need to reach out to their support for help with an email change. You can reach Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF
This sounds like a connection issue is at hand. Are you using WiFi or a hardwire connection? It may help to switch to hardwire if you're on WiFi. Let us know what else you've tried and we'll continue to help troubleshoot this issue with you! ^FF
For assistance with your Microsoft account, please reach out to Microsoft Support at bit.ly/3PsyrMR on Twitter, or through their help site directly: bit.ly/3ICFoJ7. ^FF