Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Our Marketplace team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Thanks for providing that screenshot! If you didn't receive a transaction ID after those purchase attempts, it's likely that it failed and the money should be returned within 30 days. If you have any questions as to why it may have failed, you should reach out to your bank. ^BT
Mojang Support would be unable to provide a date for an update, but I'd suggest keeping an eye on the thread for updates from our Devs. ^BT
Our Technical team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Technical team can have a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We don't offer chat support, I'm sorry to say. I'd highly suggest waiting for our Support team to reach back out to you and they should be able to help with any issues that you may have. ^BT
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
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Let's have our Technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Our Technical team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Our Technical team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
Please make sure you're using the Microsoft log-in and the correct Microsoft credentials and you should be able to access your game. If you need help recovering that information, you may need to reach out to Microsoft Support! ^BT
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Glad to hear that everything's working now! Let us know if you run into any other issues and we'd be happy to help! ^BT
Our Marketplace team can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
You shouldn't have to! Please make sure you're logging in with the correct Gamertag that's linked to your account and you should be able to access your game. If you need help on recovering that information, you may need to reach out to Microsoft Support. ^BT
You should be able to fix it by fixing the permissions for your Microsoft account. If you need some help on how to do so, check out this FAQ: bit.ly/3zjgZ6W ^BT
They're still being given out, not to worry! They'll be given out throughout the whole month of September. Here's our FAQ with more information here: help.minecraft.net/hc/en-us/… ^BT
Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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No worries, they'll still be sent out throughout the whole month of September. There's more information in our updated FAQ: bit.ly/3cyNyGL ^BT
We can't answer DMs, but we'd be happy to help! If you need help with account recovery, we'd suggest reaching out to our Accounts Team! Please send us an email at bit.ly/3uO21ER and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT