Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,605
- Likes 43
You should be eligible! Not to worry though, capes will be sent out throughout the whole month of September. Here's an FAQ with more information: bit.ly/3TtwrH4 ^BT
Glad to hear that it's working now! Feel free to reach back out to us if you run into any other issues. ^BT
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
1
You would have to physically purchase the game if you were to be eligible for the cape! help.minecraft.net/hc/en-us/… ^TK
1
It's likely that it was a failed payment and what you're seeing are pending statements. To rule that out though, are you getting an error after purchasing and if so can you grab me that screenshot? ^TK
1
No worries! We have a realms team that can get that set up for you: To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
If you're not able to to join the Realm give it about 24/48 hours to update! If you're still not able to join after that please reach back out to us for assistance. ^TK
2
The transaction ID is the id provided for the purchase of the game! We don't absolutely need it but it does make the process go much smoother. ^TK
1
I would give it a day to see if the update pushes through for you to jump on again! If that doesn't work reach back out to us and we'll send you up to the tech team. ^TK
1
1
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^TK
Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
1
1
The support specialist has the final say in the matter and we're not able to make any changes to said ticket. ^TK
You'll need to reach out to Playstation support then, to look for the purchase! support.playstation.com/ ^TK
1
What platform are you playing on and are you making sure you're logged into the correct Microsoft Account? ^TK
1
Can you give me a bit more information into the issue you're having and provide any screenshots that may be helpful. ^TK
We can't help through DMs, but I'd highly suggest you make a ticket with our Accounts team so they can help with your account. Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
1
Updates can take a bit of time to push through! If you're still unable to access after 48 hours reach back out to us and I'll have our tech team take a look. ^TK
1