Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry to hear that this happened! Our Marketplace team can take a look into this if you create a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: help.minecraft.net/hc/en-us/…
There was an issue quite awhile ago where players were running into this issue, it has been resolved. Unfortunately, we can not get your progress back. ^TK
This promotion is only for those who own either version on PC. This is not for console owners of the game. ^TK
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Are you both playing on the same version of the game, are you seeing any errors, and what troubleshooting having you already tried at this time? ^TK
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I need you to give me a bit more detail. This sounds like you're trying to purchase a Realm or gain access to private servers. ^TK
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Are you making sure to go to your store purchases and see if you can download it from there? If not, I hate to say it, but I will have to send you over to Playstation to figure out what's going on. ^TK
Our Realms team can take a look if you create a ticket with them. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Sorry to hear that you're running into issues with your Realms, but we'll be happy to help! What error message are you getting? ^BT
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If you're eligible, then no need to worry! They'll be going out throughout the whole month of September. Here's an FAQ with more information on that: help.minecraft.net/hc/en-us/… ^BT
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You shouldn't have to! What error message are you getting and when did you start getting it? We'd be happy to help! ^BT
Not to worry, they'll be going out throughout the whole month of September! Here's an FAQ with more information on that: help.minecraft.net/hc/en-us/… ^BT
If they weren't able to assist you in the matter then, unfortunately, we won't be able to provide any other steps to assist. ^TK
Gonna send you up to our tech team since you have done quite a few steps! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^TK
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Are you having issues purchasing the game? Please clarify so that I can assist you in thsi matter. ^TK