Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'll wanna rule out if the update caused any issues, would you mind trying to re-upload an older backup of the Realm to see if that helps? If not let us know so we can try some troubleshooting! ^AM
That's a great question but unfortunately as we're not developers, we can't really answer that! If you have any technical or account issues though, we'd be happy to help. ^AM
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Hi! Just checking, were you talking to us and did you have a question? If so, please let us know and we'd be happy to help! ^BT
Could just be some connection issues or file corruption! If this a Realm can you load a backup of the Realm to see if that resolves the issue? ^TK
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If you happen have any old marketplace content or worlds you're not using anymore, would you mind removing them from the switch? Sometimes the storage can cause some issues here and can cause these types of issues. ^TK
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Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Go ahead and disable optifine! Let me know if the crashing continues to happen after you have done so. ^TK
Sounds like there is some connection interference going on. Are you playing on a Hardwire Connection and have you tried any troubleshooting to fix this? ^TK
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No worries! Our Capes are being sent out in waves and they'll be sent out throughout the whole month of September. Here's more information in this FAQ: help.minecraft.net/hc/en-us/… ^BT
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No worries, you should still be able to fill out the ticket! Please fill it out to the best of your ability and our Team should be able to help with any issues you may have. ^BT
As long as you've received it before June 6, 2022 and fit all the other qualifications, you should be good to go! Here's an FAQ with more information about the Vanilla Cape: help.minecraft.net/hc/en-us/… ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Our Accounts team can take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Are you connected using Hardwire or Wifi? Also, can you try lowering your resolution to see if that helps? ^BT
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Glad to hear that you were able to get your cape on Java! Not to worry, the cape on Bedrock should make it to you too soon enough. Here's an FAQ with more information about the Vanilla Cape: help.minecraft.net/hc/en-us/… ^BT
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Our Technical team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^BT
Do you get an error message at all when attempting to sign in? If so, can you provide a screenshot or a picture of it? ^BT
Our Technical team can take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT
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