Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Hmmm, tricky one! Let's go ahead and have you reach out to our Tech support team so our helpers can take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Are you also unable to log in to the Launcher? For issues with the site, please try clearing browser cache and cookies, or loading from a different device or browser; private browsing mode may help as well. ^AM
1
Are you able to run the launcher by pressing "play" on the game in the store? If you have a shortcut, please also try running as administrator. Make sure the MS Store, Launcher, and Xbox App are logged in to the same Microsoft account. Let us know if you still see errors! ^AM
Please visit our bug report site to see if the problem has already been reported: bugs.mojang.com. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! aka.ms/MCBugTrackerHelp ^AM
1
Oh, bummer! Let's have you reach out to our Tech Team to take a look and assist you further. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
It sounds like the migration may not have finished. Log out of Microsoft account and back into the Mojang account to double check. Did you receive an email from Mojang stating your account had been successfully migrated to Microsoft? ^AM
1
Restarting your console can help push the update along. If power-cycling doesn't help, make sure you have a stable connection by switching to hardwire/ethernet if on WiFi. This is Minecraft for Xbox, correct? ^AM
2
2
Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. Please try linking a different Microsoft account that is not already connected to a PSN. For more info, check out our PS FAQ: bit.ly/3M5KiA3 ^AM
Please try power-cycling your Xbox and router and to ensure a stable connection we suggest switching to ethernet if you are on WiFi. Check for manual updates to ensure you're updated to the latest version. Let us know what troubleshooting you've already tried! ^AM
Oh no! For issues related to the latest update, let's have you reach out to our Technical team who are ready to take a look. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
If your issue remains unresolved, please feel free to reach back out directly to your ticket and let the agent know so they can continue assisting you! ^AM
1
Thanks for taking the time to share your thoughtful idea! If you would like to share your suggestion so the devs can see, please visit the feedback site at feedback.minecraft.net/hc/en… ^AM
Let's go ahead and have you reach out to our Tech Support team to take a look and assist further. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
If you have already submitted a ticket to our Tech team, please continue working with your helper and let them know if you're still running into issues! ^AM
1
Make sure to share your feedback at bit.ly/3uQyA4R so our game devs can see your suggestion! ^FF
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found in this FAQ: bit.ly/3w2fNUL. ^FF
1
We appreciate your patience as we continue to deliver the Vanilla Cape this season. For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4.^FF
Unfortunately fixing corrupt save data isn't a service we can offer, but there are methods available from various online resources to help with fixing corrupt worlds. Please note these methods involve editing save files on your system, so use those guides at your own risk. ^FF
1
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
1