Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We'll need one of our account specialists to look into this matter further, so please complete our request form at bit.ly/3uO21ER and be sure to provide as many details about the issue as possible! ^FF
Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! bit.ly/3o1d4GN ^FF
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Try lowering the resolution and make sure the console is positioned properly to mitigate overheating. You may also need to try power-cycling your console. If you're still having issues, please let us know! ^FF
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Is this happening with all Marketplace packs, or just certain ones? Is it happening on single-player worlds too, or just on realms? ^FF
Can you try reinstalling the launcher? If there are corrupt files, this should help out with that. Let us know if the issue is still happening. ^FF
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Our tech team is gonna have to take a closer look into this situation! To keep your information secure, please complete our request form at bit.ly/3uO21ER so we can quickly and safely assist with your question. ^FF
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Minecraft Support can't comment on any cases regarding account suspensions or bans. If you've been suspended from your account, please submit a ticket via the "Case Review" form at the bottom of our help site: bit.ly/3aFglZl. ^FF
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To keep your information secure, please complete our request form at bit.ly/3uO21ER so one of our account specialists can safely assist you! ^FF
We appreciate your patience as we continue to deliver the Vanilla Cape this season. For ongoing updates on this distribution, please read our FAQ here: bit.ly/3TtwrH4. ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: bit.ly/3AUxIQO. ^F
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If you are using a Microsoft account, you can visit account.microsoft.com, sign into the account associated with Minecraft, and under the "devices" setting, remove any devices you are not familiar with. ^AM
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You'll want to reach out to Support via email to take a look at this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Can you uninstall and reinstall the launcher to see if that allows you to open it? Does this happen when you open the Microsoft Store normally or only when it opens from the Launcher? ^AM
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Unfortunately, I'm not certain I understand what's going on. Did you previously have the app installed and are you already opted in to the Beta? ^AM
That sounds like a frustrating issue. Did you have a Mojang account and is it migrated? Or do you have a Microsoft account? Let us know which account type you have so we can get the help you need! ^AM
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If you have a backup of the world, please try loading it to see if the missing progress is still there. More info on saving data can be found here: bit.ly/3ITFRH3. Is this issue happening after the latest update? If you are not updated, make sure to do so. ^AM
We'll need a bit more info in order to assist. Which device is this happening on? Are you playing Minecraft or Java Edition? Once we have a few more details, we can look into this further! ^AM
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Is this issue happening when trying to load a realm or create a new one? Let us know in a bit more detail what issues you're having so we can look into this further. ^AM
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Demo mode typically indicates the wrong Microsoft account is being logged into or there is no Minecraft license present. For more possibilities check out bit.ly/3cluzz3. Is the cape present in-game? Do you see your in-game Java username or any errors in the launcher? ^AM
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Let's get you over to our technical team to look into these update-related issues and assist! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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