Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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That sounds incredibly frustrating! Let's go ahead and get you over to our Tech agents to take a look at this. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Go ahead and reach out to our Marketplace team who are prepared to assist with this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Once you are loaded into the Main Menu, you can disable Narrator by going to Settings > Accessibility > Screen Narration > Toggle to "Off" and that should do the trick! Let us know if it persists once switching that off so we can look further into it. ^AM
Our Accounts team will be able to assist with getting you un-stuck from that loop! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
Sure thing! We're actually going to have you reach out to our Marketplace team who are prepared to assist with this issue. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Is this issue happening while trying to download the older Windows 7/8 Launcher or with the new Launcher for Windows from the Microsoft Store? Once we know, we can assist with troubleshooting! ^AM
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This usually indicates you are logging in with the wrong Microsoft account or your account wasn't successfully migrated. Do you have a confirmation email from Mojang confirming your account was migrated to a Microsoft account? ^AM
Unfortunately, Minecoins and other marketplace content cannot be transferred between accounts. You will need to purchase or redeem Minecoins to the account you'd like to use them on. More Marketplace info can be found in our Marketplace FAQ bit.ly/3CYlLd7 ^AM
For billing questions, please contact our Support team via email so they can assist with payment troubleshooting. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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If you have an older Android, make sure your phone has the required specifications and restart your device once you have uninstalled/reinstalled. Is the issue just happening on one world? Does the crash occur across all worlds or saves? ^AM
That's such a clever idea! Those sure are some strong camels. If you would like to pass along that suggestion, you are free to submit it at our feedback site feedback.minecraft.net/hc/en… ^AM
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We love to hear your feedback! If you would like to pass that along to the devs, we have an official feedback site if you'd like to use it! feedback.minecraft.net/hc/en… ^AM
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Is this after the most recent update to the latest version? If no, ensure your game is updated, and firewall/antivirus are configured to allow permissions for Minecraft. If this is after the latest update, let us know so we can continue to look into this. ^AM
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so that our Marketplace team can take a look and assist you further! ^AM
You are more than welcome to submit an email ticket to our Support team if you'd prefer! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
Let's have our technical team take a look! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Unfortunately, we're unable to offer support for third-party applications or websites. You'll want to reach out to developer of the server or mods you are using for more information. ^AM
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If you're certain both "create and join clubs" and "join multiplayer games" are set to allow in account settings, make sure antivirus/firewall allow permissions for Minecraft and restart your devices. Let us know if there's any troubleshooting you've tried already! ^AM
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Great question! For a detailed explainer of what happens when you submit a report, we recommend reading through our FAQ here: bit.ly/3DfXRtV ^AM