Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Oh no! This usually indicates a connection issue. To ensure a stable connection, try switching to ethernet if on WiFi, and have you tried any troubleshooting aside from reinstalling? ^AM
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It depends if it's the Minecraft free trial or Java Edition demo but we suggest trying both for yourself and seeing what's to offer! Check out bit.ly/3Dp9jDP for more info. ^AM
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If you have migrated, you'll need to reach out to Microsoft to help you locate the account. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Unfortunately, you'll need to purchase the game for each device you do not have it on yet. Like traditional console games, if you wish to play on a different platform you will have to purchase a new license. ^AM
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Let's reach out to our Accounts team to take a look at the account and see what's going on! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AM
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Try loading a backup save of your world to see if the items appear there. If you have any mods or marketplace content enabled, try disabling them and restarting the game and let us know if those steps help at all. ^AM
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You'll need to ensure the settings on the Microsoft account allow online multiplayer. Check out bit.ly/3zjgZ6W for detailed steps. For further support with updating settings, please contact Microsoft support. nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
Unfortunately, we don't read or respond to DMs but if you let us know here what's happening, we can take a look! ^AM
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We don't read or reply to our DMs, but if you have submitted a ticket, you may need to wait a bit for a response, but our helpers will get back to you as soon as they can! If you received a ticket number, we can check on it if you provide us with that. ^AM
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Unfortunately, I'm not sure I understand the problem. Could you explain in a bit more detail what issue you're facing in that video so I can assist? ^AM
Please reach out to our Marketplace team who can assist! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
This usually means you're logging in with the wrong account or account type. See bit.ly/3cluzz3 for possibilities of causes. To locate the correct account, please contact Microsoft support nitter.vloup.ch/xboxsupport or support.xbox.com ^AM
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Oh no! Crashing is no good. Are you updated to the latest version? Uninstalling and reinstalling may be of some assistance here. Let us know if you've tried that already and how it goes! ^AM
Thanks for the info! Please reach out to our Tech Support team who are ready to assist with these issues. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
To ensure a stable connection, refresh your internet connection and switch to hardwire if on WiFi. Restarting your router may also be a good idea. Is the problem happening across all servers or just the one? ^AM
That's a very clever idea, the camels might think so too! If you would like to submit that as a suggestion, please visit our site: feedback.minecraft.net/hc/en… ^AM
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If you haven't made a ticket with our Tech team just yet, we suggest doing so. To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^AM
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Are you attempting to download the Minecraft Launcher or the Minecraft app directly from the Microsoft Store? Try downloading the Launcher and launching the app from there if you haven't already. Let us know what troubleshooting you've already tried so we can narrow it down! ^AM
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That might be a bug! Please visit our bug report site to see if the problem has already been reported: bit.ly/3AOzbYS. If you think you've found a new bug, visit our help site here on how to submit a report: bit.ly/3o1d4GN ^FF
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