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Redmond, WA
Joined January 2013
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If you have security questions, you can change your email at msft.it/6019wrv63. You can also try contacting your brother for help with updating the email! ^NS
To keep your information secure, please complete our request form at msft.it/6013wrQAZ so we can quickly and safely assist with your question! ^NS
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
If you didn't get a transaction ID, it's likely the payment failed. Payment errors can happen for a number of different reasons, so it's often hard for us to pin down on our end. Please check msft.it/6012wrtaA and try these troubleshooting steps as a first step! ^NS
We have some troubleshooting steps that may help with this, but they're a bit lengthy for Twitter. Go ahead and contact us at msft.it/6012wrtsw with this error, and we can provide more detailed information. ^NS
That's definitely odd! Unfortunately this screenshot doesn't give us any hints about what might be causing the issue, so we don't have any troubleshooting suggestions currently. Please do let us know if you see the error again so we can check that out! ^NS
Some features, like the Marketplace, require an internet connection to work. If you got your skin from the Marketplace, it may fail to load if it can't connect to the Marketplace. ^NS
Go ahead and contact us at msft.it/6017wrtJz so we can look into this for you. ^NS
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Are you seeing any particular errors? Feel free to send over a screenshot--just be sure to block out any personal info like your email address. ^NS
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Do you have a copy of this world on another console? If so, please try opening it there. We have some more information about backing up worlds and corrupted saves in this article: msft.it/6012wrs7p ^NS
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As a first step, please check our FAQs for connection troubleshooting-- msft.it/6015wrs3P for Java, or msft.it/6016wrs3u for Bedrock. ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
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If you did not contact us, then please do not respond to this email. Legitimate support emails will come from noreply@mojang.com or support@minecrafthelp.zendesk.com. More info on avoiding scam/phishing emails can be found here: msft.it/6019wrrAD. ^FF
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Please complete our request form at msft.it/6019wrrj3 so that one of our Realms specialists can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/6015wrrbV so we can quickly and safely assist with your question! ^FF
Feel free to share your suggestions and feedback for Minecraft here: msft.it/6010wrrwm. ^FF
Please complete our request form at msft.it/6018wrrZm so we can quickly and safely assist with your question! ^FF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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To keep your information secure, please complete our request form at msft.it/6013wrrnW so we can quickly and safely assist with your question! ^FF
If you aren't receiving any emails from us at all when trying to migrate your account, then please reach out to our Support team so we can investigate this further for you: msft.it/6010wrrnG. ^FF
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