Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Go ahead and check out our Help site in case you can find your solution there: msft.it/6019kWd4v If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
Go ahead and contact us at msft.it/6017wRfnt so our Realms team can take a look. ^NS
Although migration is a big change, it is intended to benefit players with new features such as increased account security. Nothing will change about the game except how you log in! However, migration is mandatory. Check out our FAQ for more info msft.it/6013wRfRU ^NS
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Go ahead and contact us at msft.it/6014wRfPQ and we'll see what we can do to help! ^NS
That's the correct email! See if you can find the "Request received" confirmation email. You should see "Your support request (1234560) has been received." ^NS
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If you have security questions, you can change your email at msft.it/6012wRf8e. If you don't remember your security questions or don't have them, please send us an email at msft.it/6014wRf8g so we can assist! ^NS
First try resetting your password (see msft.it/6010wR4Tr). If you do receive that password reset email, but the new password doesn't work, you might have a Legacy account. Try logging in with your username instead of your email. ^NS
Please double check her spam/junk folder just to be thorough, and make sure her settings are not filtering out those emails. If you're still not having any luck, I'd recommend updating the email on the account. See msft.it/6019wR4Jl for instructions! ^NS
If you have security questions, you can change your email at msft.it/6018wR46s. If you don't remember your security questions or don't have them, please send us an email at msft.it/6019wR46t so we can assist! ^NS
Starting March 10, 2022, you won't be able to play Minecraft: Java Edition unless you move to a Microsoft account. Please check our announcement here for more details msft.it/6014wRNhM ^NS
If you've had your account for a while, you might have a Legacy account. Try logging in with your username instead of your email and see if that does the trick! ^NS
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6018wRNtr ^NS
If you have security questions, you can change your email at msft.it/6012wRNqa. If you don't remember your security questions or don't have them, please send us an email at msft.it/6013wRNqx so we can assist! ^NS
If you have security questions, you can change your email at msft.it/6011wRNch. If you don't remember your security questions or don't have them, please send us an email at msft.it/6012wRNY6 so we can assist! ^NS
Go ahead and contact us at msft.it/6015wRNet and we'll see what we can do to help! ^NS
If you've already received a response from an agent, please read any instructions in the email to see what steps you need to take next. ^NS
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Please try logging in from a different device/browser, and try clearing the cache on your browser if you haven't already. If you're still having trouble, one of our agents will reply to your ticket as soon as possible! ^NS
We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS
Go ahead and contact us at msft.it/6019wRNyS, and our Realms team will look into this for you. ^NS