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Redmond, WA
Joined January 2013
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Accounts created after Dec 1, 2020, are not eligible for the Migrator cape. Accounts created after this date started out as Microsoft accounts, so they don't need to migrate. ^NS
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If you don't have your transaction ID, just leave that section blank and fill in as much of the form as you can. When an agent gets back to you, they'll let you know what other info they may need. ^NS
As a first step, please check our FAQs for connection troubleshooting-- msft.it/6010wMm0O for Java, or msft.it/6011wMm0P for Bedrock. ^NS
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Can you send us your ticket number? We can check on that and make sure it arrived in our queue. ^NS
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Apologies for the confusion! @MojangSupport is our official Support account. We were referring to the account that's in your screenshot that has a different username. We do not currently send DMs, so the account that sent you a DM is not associated with Mojang. ^NS
Can you send us one of your ticket numbers? We can take a look and see if we can offer some clarification! ^NS
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If you have security questions, you can change your email at msft.it/6014wMm68. If you don't remember your security questions or don't have them, please send us an email at msft.it/6015wMm6D so we can assist! ^NS
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account.
If you'd like, you can reply with your ticket number, and we can make sure it's in our queue! ^NS
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If you have security questions, you can change your email at msft.it/6018wMlLy. If you don't remember your security questions or don't have them, please send us an email at msft.it/6019wMlLJ so we can assist! ^NS
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^NS
Check out this article for instructions and solutions! msft.it/6014wMltu ^NS
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This sounds like it could be a bug. Check out this bug report and see if this matches your issue--if so, feel free to vote for the issue or comment with any new information. msft.it/6012wMlps ^NS
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Buying, selling, or gifting an account is not allowed per our EULA (msft.it/6011wMY7W) and Terms and Conditions (msft.it/6012wMY7o). We only recognize ownership to the person who originally purchased the account. ^NS
We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that should fix the issue as soon as possible.
Thank you for your patience while we work on the solution! ^NS
Go ahead and contact us at msft.it/6010wMY96 with your question, and we can take a closer look at your account. ^NS
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Unfortunately we're not able to assist with modded versions of the game, as this software isn't managed by us and there could be a number of other things causing an issue. For the base game though, please make sure you're logged in with the right Microsoft account! ^NS
Go ahead and contact us at msft.it/6017wMYrf and we'll see what we can do to help. If you don't have your transaction ID, just leave that section blank! We'll let you know what other info we might need. ^NS
Go ahead and contact us at msft.it/6019wMY37, and we'll see what to try next. Be sure to include the troubleshooting steps you've tried, and any error messages you're seeing. ^NS
Go ahead and contact us at msft.it/6012wMYDq, and our Realms team can look into this for you. ^NS
Please feel free to submit any suggestions at msft.it/6019wMY6t! Check out this article if you have questions about submitting or searching for suggestions: msft.it/6010wMY6Q ^NS
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