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Joined January 2013
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Bedrock players attempting to join peer-to-peer multiplayer sessions may experience connection issues and receive an "unable to connect" error. JHP
(also, watch this space for some greatly anticipated info about Mandatory Migration and common troubles you all are having)
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Go ahead and contact us at msft.it/6018wzmnK, and we can look into this for you. ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Although migration is a big change, it is intended to benefit players with new features such as increased account security. Nothing will change about the game except how you log in! However, migration is mandatory. Check out our FAQ for more info msft.it/6010wzmu2 ^NS
In this case your world may be backed up to Xbox One cloud game saves. Please see our article for details about this, or see the Xbox article on cloud saves here msft.it/6011wzlWX ^NS
This reference template for the "Standard" skin should help! The transparent sections indicate the second layer. Some players also use a skin editor (although we don't have any official ones we can link). Check out our skin FAQ for more info! msft.it/6014wzlu8 ^NS
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Sorry we missed your reply earlier! Migration is mandatory, so you will not be able to play Java Edition after March 10 if you have not migrated. You can still migrate after that date, though! Please see msft.it/6018wzco4 for more information. ^NS
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We'd be happy to help! Ask your friend to write in to us at msft.it/6015wzcZX, and our Tech team can investigate further. ^NS
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Oh no, I'm sorry to hear that! Most Worlds are stored locally; unfortunately this means the World data usually isn't backed up online. Please check out this article for information about backing up worlds in the future! msft.it/6019wzcOT ^NS
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Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS
Please contact us at msft.it/6017wz9mR so our Tech team can look into this for you. Be sure to include this screenshot so they know which error you're seeing! ^NS
Go ahead and reach out to us at msft.it/6017wz9g7 so our Tech team can look into this. Please provide a screenshot if you're able, to help them narrow down the cause! ^NS
If you still need assistance, feel free to reply to the expert and request to be escalated to the internal team. If you got an email confirmation for your ticket, you can also reply directly to that email! ^NS
If you log in to Minecraft with your Microsoft account and you lose access, you'll need to reach out to Microsoft Support (msft.it/6012wz9TK) for assistance. If this happens, please request help for your Microsoft account (not your Minecraft account) to avoid confusion. ^NS
Go ahead and check out our connection troubleshooting FAQs in case you can find your solution there: msft.it/6015wzghS If not though, please reach out to us at msft.it/6010kWd4a so our Tech team can help out. ^NS
To keep your information secure, please complete our request form at msft.it/6016wK4Mi so we can quickly and safely assist with your question! ^FF
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
To keep your information secure, please complete our request form at msft.it/6018wK4EM so we can quickly and safely assist with your question! ^FF
If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6014wK480. ^FF
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To keep your information secure, please complete our request form at msft.it/6013wK461 so we can quickly and safely assist with your question! ^FF